Care Office & Team Manager: Scheduling & Compliance

Senior Helpers Parent Account; Redlands (CA); On-site; USD 70,000 - 90,000; Full time

Job summary

Senior Helpers in Redlands, CA seeks an Office & Care Team Manager to oversee administrative operations and the care coordination for clients. You will recruit, schedule, and supervise caregiving staff while ensuring compliance and high-quality service across the company.

This role requires strong organizational skills, leadership, and the ability to manage onboarding, payroll support, and communications with caregivers and clients.

Qualifications

• High school diploma or GED required.
• Minimum 3 years related experience, including 1+ year management in non-medical home care.
• Experience in office management, recruiting, HR onboarding, sales, and home care operations.
• Strong knowledge of state home care regulations.
• Excellent organizational skills and ability to prioritize in fast-paced environments.
• Exceptional interpersonal, verbal, and written communication skills.
• Leadership mindset with adaptability and collaboration.
• Proficiency with Microsoft Office and WellSky.

Responsibilities

• Serve as primary point of contact for calls, emails, and inquiries.
• Maintain organized caregiver, client, and operational records.
• Assist payroll, timesheets, and billing administration.
• Ensure documentation is compliant with company standards.
• Prepare onboarding materials and welcome packets.
• Manage recruiting, job postings, interviewing, and onboarding.
• Coordinate staff schedules and on-call rotations.
• Support caregiver-client relationships and client satisfaction.

Skills

Senior care experience

Staff leadership

Customer service

Problem-solving

Time management

Confidentiality

Education

High school diploma

Associate’s degree preferred

1+ year management experience

Tools

Microsoft Office (Word/Excel/Outlook)

WellSky

Job description

Senior Helpers in Redlands, CA seeks an Office & Care Team Manager to oversee administrative operations and the care coordination for clients. You will recruit, schedule, and supervise caregiving staff while ensuring compliance and high-quality service across the company.

This role requires strong organizational skills, leadership, and the ability to manage onboarding, payroll support, and communications with caregivers and clients.