Care Navigator: Telehealth Care Coordination & Support

Acentra; Oregon; On-site; USD 68,000 - 75,000; Full time

Job summary

Acentra Health is seeking a Care Navigator in Oregon to help members access medical and behavioral health services at the right time. You will build relationships, identify barriers, and coordinate care with the Clinical Care Team to support positive outcomes.

Applicants must reside in Oregon. You will provide telephonic navigation, ensure benefits access, and track care with a focus on confidentiality and compliance with HIPAA and internal policies.

Qualifications

• Bachelor's degree in social work, Counseling, Psychology, or related healthcare field.
• 1+ years in a healthcare call center, healthcare customer service, care coordination, or related roles.
• Experience addressing health disparities and promoting equitable health outcomes.
• Experience with cultural competencies in Care Coordination.
• Experience communicating with non-English speakers incl. sign language.
• Experience engaging underserved communities in health planning and goals.

Responsibilities

• Provide telephonic assistance to individuals needing help navigating care.
• Ensure benefits and network access are provided.
• Conduct complete member screening tools.
• Identify needs and coordinate resources for members with programs.
• Follow up to ensure appointments are kept.
• Coordinate with EAP vendors for evidence-based treatment programs.
• Provide education and support for individuals and families in treatment.
• Maintain accurate documentation and meet metrics.

Skills

Bachelor's degree in social work

Healthcare call center experience

Disparities experience

Cultural competency in care

Non-English communication experience

Underserved communities engagement

Education

Bachelor's degree in related healthcare field

Tools

MS Word & Excel

Job description

Acentra Health is seeking a Care Navigator in Oregon to help members access medical and behavioral health services at the right time. You will build relationships, identify barriers, and coordinate care with the Clinical Care Team to support positive outcomes.

Applicants must reside in Oregon. You will provide telephonic navigation, ensure benefits access, and track care with a focus on confidentiality and compliance with HIPAA and internal policies.