Care Navigator: Health Access & Care Coordination

Acentra; Portland (OR); On-site; USD 68,000 - 75,000; Full time

Job summary

Acentra Health is seeking a Care Navigator in Oregon to guide members through medical and behavioral health services, build strong relationships, and address barriers to care. You will work with the Clinical Care Team to support positive health outcomes and ensure timely access to benefits.

This role requires residency in Oregon and involves conducting member screenings, coordinating resources, and maintaining thorough documentation while adhering to HIPAA policies.

Qualifications

• Bachelor's degree in social work, Counseling, Psychology, or related healthcare field.
• 1+ years in healthcare call center, care coordination, or related area.
• Experience addressing health disparities and promoting equitable outcomes.
• Cultural competencies in care coordination and serving diverse communities.
• Experience communicating with individuals with limited English proficiency or non-English speakers.

Responsibilities

• Provide telephonic assistance to navigate care and access benefits.
• Coordinate resources and connect members with internal/external programs.
• Follow up to ensure appointments are kept and needs are met.
• Document accurately and maintain HIPAA-compliant records.
• Cross-train to support a flexible workforce.

Skills

Healthcare communication

Care coordination

Cultural competency

Education

Bachelor's degree in social work or related healthcare field

Tools

Microsoft Word

Microsoft Excel

Job description

Acentra Health is seeking a Care Navigator in Oregon to guide members through medical and behavioral health services, build strong relationships, and address barriers to care. You will work with the Clinical Care Team to support positive health outcomes and ensure timely access to benefits.

This role requires residency in Oregon and involves conducting member screenings, coordinating resources, and maintaining thorough documentation while adhering to HIPAA policies.