Care Navigator: Telehealth & Care Coordination

Acentra Health, LLC; Oregon; On-site; USD 68,000 - 75,000; Full time

Benefits offered by this job

Comprehensive health plans

Paid time off

Retirement savings (401k)

Educational assistance

Corporate discounts

Job summary

Acentra Health in Oregon is seeking a Care Navigator to join our growing team. The Care Navigator ensures members receive appropriate medical and behavioral health care at the right time, builds strong relationships, and helps navigate the health care system.

Responsibilities include telephonic assistance, coordinating benefits, completing screening tools, identifying needs, following up, and documenting with HIPAA-compliant records. Applicants must reside in Oregon.

Qualifications

• Bachelor's degree in social work, counseling, psychology, or related healthcare field.
• Experience in healthcare call centers, care coordination, or patient advocacy.
• Experience addressing health disparities and promoting equitable health outcomes.
• Experience communicating with individuals with limited English proficiency, including sign language.
• Bi-lingual in English/Spanish is preferred.

Responsibilities

• Provide telephonic assistance to individuals navigating care.
• Ensure benefits and network access are provided.
• Conduct complete member screenings.
• Identify intervenable needs and coordinate resources for care.
• Follow up to ensure attendance at appointments.
• Collaborate with EAP and clinical teams to support appropriate care.
• Maintain HIPAA-compliant documentation and auditing readiness.

Skills

Communication

Cultural competency

Bilingual English/Spanish

Education

Bachelor's degree in social work / counseling / psychology or related healthcare field

Community Health Worker Certification

Tools

Microsoft Word

Microsoft Excel

Job description

Acentra Health in Oregon is seeking a Care Navigator to join our growing team. The Care Navigator ensures members receive appropriate medical and behavioral health care at the right time, builds strong relationships, and helps navigate the health care system.

Responsibilities include telephonic assistance, coordinating benefits, completing screening tools, identifying needs, following up, and documenting with HIPAA-compliant records. Applicants must reside in Oregon.