Care Navigator

Acentra; Oregon; On-site; USD 68,000 - 75,000; Full time

Job summary

Acentra Health is seeking a Care Navigator in Oregon to help members access medical and behavioral health services at the right time. You will build relationships, identify barriers, and coordinate care with the Clinical Care Team to support positive outcomes.

Applicants must reside in Oregon. You will provide telephonic navigation, ensure benefits access, and track care with a focus on confidentiality and compliance with HIPAA and internal policies.

Qualifications

• Bachelor's degree in social work, Counseling, Psychology, or related healthcare field.
• 1+ years in a healthcare call center, healthcare customer service, care coordination, or related roles.
• Experience addressing health disparities and promoting equitable health outcomes.
• Experience with cultural competencies in Care Coordination.
• Experience communicating with non-English speakers incl. sign language.
• Experience engaging underserved communities in health planning and goals.

Responsibilities

• Provide telephonic assistance to individuals needing help navigating care.
• Ensure benefits and network access are provided.
• Conduct complete member screening tools.
• Identify needs and coordinate resources for members with programs.
• Follow up to ensure appointments are kept.
• Coordinate with EAP vendors for evidence-based treatment programs.
• Provide education and support for individuals and families in treatment.
• Maintain accurate documentation and meet metrics.

Skills

Bachelor's degree in social work

Healthcare call center experience

Disparities experience

Cultural competency in care

Non-English communication experience

Underserved communities engagement

Education

Bachelor's degree in related healthcare field

Tools

MS Word & Excel

Job description

Company Overview

Acentra Health exists to empower better health outcomes through technology, services, and clinical expertise. Our mission is to innovate health solutions that deliver maximum value and impact.

Lead the Way is our rallying cry at Acentra Health. Think of it as an open invitation to embrace the mission of the company; to actively engage in problem-solving; and to take ownership of your work every day. Acentra Health offers you unparalleled opportunities. In fact, you have all you need to take charge of your career and accelerate better outcomes – making this a great time to join our team of passionate individuals dedicated to being a vital partner for health solutions in the public sector.

At Acentra Health, we embrace emerging technologies, including artificial intelligence and advanced analytics that can be utilized to improve processes, enhance decision-making, and drive better health outcomes. We value professionals who are curious about new technologies and motivated to use innovative tools to increase efficiency, quality, and impact in their roles.

Job Summary and Responsibilities

Acentra Health is looking for a Care Navigator to join our growing team.

Job Summary: The Care Navigator plays a crucial role in ensuring members receive appropriate medical and behavioral health care services at the right time. They establish strong relationships with members, identify barriers to care, assist in navigating the health care system, optimize the use of benefit plans and work closely with the Clinical Care Team to support positive client health outcomes.

*Applicants must reside within the State of Oregon.

Responsibilities:

• Provide telephonic assistance to individuals who require help in navigating care.
• Ensure that benefits and network access are provided.
• Conduct complete member screening tools.
• Identify intervenable needs and coordinate resources to meet needs while connecting members to internal and external programs.
• Follow up to ensure that members keep their appointments.
• Work with the Employee Assistance Program (EAP) vendor to identify treatment programs that are evidence-based for member transition, supporting engagement at the right level of care.
• Provide condition education, support, and assistance for individuals or families in treatment.
• Maintain consistent, accurate, and professional documentation while meeting metric and auditing benchmarks.
• Cross-train within the organization to provide a flexible workforce and meet client/customer needs.
• Read, understand, and adhere to all corporate policies including policies related to HIPAA and its Privacy and Security Rules.

The list of accountabilities is not intended to be all-inclusive and may be expanded to include other education- and experience-related duties that management may deem necessary from time to time.

Qualifications

Required Qualifications

• Bachelor's degree in social work, Counseling, Psychology, or other related healthcare field
• 1+ years of experience in a healthcare call center, healthcare customer service, care coordination, medical or behavioral healthcare, mental health, social work, community outreach, patient advocacy, or working with individuals from diverse backgrounds and marginalized communities
• Experience in addressing health disparities and promoting equitable health outcomes
• Experience with integrating cultural competencies in their Care Coordination practices and other work and are capable of providing culturally appropriate care
• Experience communicating with individuals whose primary language is not English and those with limited English proficiency, including individuals who use sign language
• Experience in actively engaging underserved communities and individuals in their own health care planning and goals.

Preferred Qualifications

• Bi-lingual in English/Spanish
• Community Health Worker Certification
• Proficiency in using Microsoft Word, Excel, and other applications in the Microsoft Office suite
• Excellent written and verbal communication skills
• Ability to work effectively in a team environment
• Maintain a high level of confidentiality
• Good problem-solving skills
• Flexibility and strong organizational skills

Why us?

We are a team of experienced and caring leaders, clinicians, pioneering technologists, and industry professionals who come together to redefine expectations for the healthcare industry. State and federal healthcare agencies, providers, and employers turn to us as their vital partner to ensure better healthcare and improve health outcomes.

We do this through our people.

You will have meaningful work that genuinely improves people's lives across the country. We are a company that cares about our employees, and we give you the tools and encouragement you need to achieve the finest work of your career.

Benefits

Benefits are a key component of your rewards package. Our benefits are designed to provide you with additional protection, security, and support for both your career and your life away from work. Our benefits include comprehensive health plans, paid time off, retirement savings, corporate wellness, educational assistance, corporate discounts, and more.

Experience in Lieu of Degree

For non-clinical roles, or when not required by the contract specifically, the Company acknowledges that practical, hands‑on experience can provide skills and competencies equivalent to formal education. As such, in cases where a Bachelor's degree may be required, the Company will accept a minimum of six (6) years of directly relevant professional experience in lieu of a degree. In instances where the candidate has an Associate’s degree, the Company will accept a minimum of three (3) years of directly relevant professional experience in lieu of the Bachelor's degree.

Compensation

The pay for this position is listed below.

Based on our compensation philosophy, an applicant’s position placement in the pay range will depend on various considerations, such as years of applicable experience and skill level.

EEO AA M/F/Vet/Disability

Acentra Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, national origin, disability, status as a protected veteran or any other status protected by applicable Federal, State or Local law.

Pay Range

USD $67,680.00 - USD $75,000.00 /Yr.

Thank You! We know your time is valuable and we thank you for applying for this position. Due to the high volume of applicants, only those who are chosen to advance in our interview process will be contacted. We sincerely appreciate your interest in Acentra Health and invite you to apply to future openings that may be of interest. Best of luck in your search!

We are committed to providing a secure and positive hiring experience. Depending on the role, interviews may be conducted virtually, in person, or through a combination of both. As part of our recruitment process, candidates may be asked to participate in identity verification measures to help ensure the integrity of the hiring process.

~ The Acentra Health Talent Acquisition Team

Visit us at https://careers.acentra.com/us/jobs