Care Navigator & Referrals Specialist

Terry Reilly Health Services; Nampa (ID); Vor Ort; USD 42.000 - 50.000; Vollzeit

Zusammenfassung

Terry Reilly Health Services in Nampa, Idaho is seeking a Healthcare Coordinator to provide real-time, team-based care navigation and coordination between our medical, dental and behavioral health teams and patients. You will process and track referral requests, coordinate with clinicians and community partners to support wellness care, and help patients move smoothly through the care pathway.

The role requires one year in medical setting, strong customer service, and bilingual English/Spanish

Qualifikationen

• High School diploma or GED completed.
• Minimum one year in medical field with terminology knowledge and patient flow understanding.
• Ability to communicate with irritated clients and work under stress.
• Knowledge of professional customer service concepts and practices.
• Ability to multitask and work with interruptions.
• Proficient computer skills.
• Keen organizational skills.
• Ability to read, write, and communicate in English and/or Spanish.

Aufgaben

• Provide real-time, team-based care navigation, coordination, and communication between the healthcare organization and the patient.
• Process and schedule tracking protocols on all medical referral requests from assigned care team clinicians.
• Coordinate care and collaborate with Terry Reilly team members and community healthcare partners to support higher standards of wellness care for our patients.

Kenntnisse

Customer service

Communication

Organizational skills

Bilingual English/Spanish

Ausbildung

High School diploma or GED

Tools

EMR system

Jobbeschreibung

Terry Reilly Health Services in Nampa, Idaho is seeking a Healthcare Coordinator to provide real-time, team-based care navigation and coordination between our medical, dental and behavioral health teams and patients. You will process and track referral requests, coordinate with clinicians and community partners to support wellness care, and help patients move smoothly through the care pathway.

The role requires one year in medical setting, strong customer service, and bilingual English/Spanish