Housing Navigator - Caldwell / Cleveland

Terry Reilly Health Services; Boise (ID); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Free healthcare options

Loan reimbursement grant opportunities

Job summary

Terry Reilly Health Services in Boise, ID is seeking a Housing Program Assistant to help program participants access housing resources and navigate stability. You will document eligibility and coordinate services to support housing access and ongoing support.

The role emphasizes teamwork, compassionate outreach, and collaboration with local services to support unhoused or at-risk individuals in achieving housing stability.

Qualifications

• Associate degree in health or social services or 2 years related experience.
• Clearance through the Idaho Department of Health and Welfare Criminal History background check.
• Demonstrated willingness to work with low-income and unhoused populations.
• Understanding of barriers for people with behavioral health and substance misuse problems.
• Working knowledge of Boise area social service and housing resources.
• Ability to work as a team member.
• Good verbal and written communication skills.
• Reliable and courteous.

Responsibilities

• Identify new and existing patients to determine program eligibility by reviewing registration information, screenings, and income.
• Maintain a caseload of eligible participants and work to eliminate barriers to housing stability; meetings may occur in clinic, community, or at patients' homes.
• Complete a housing stability plan with each participant.
• Assist participants through each step of the housing process (search, application, move-in, ongoing support).
• Advocate for participants with authorized releases as needed.
• Maintain linkages with other programs and local housing resources.
• Assist participants with paperwork for securing and maintaining housing.
• Document encounters in a timely manner per SOPs.
• Facilitate referrals to clinic staff and other services as needed.
• Serve as a housing resource for clinic staff.

Skills

Verbal and written communication

Teamwork

Empathy and customer service

Knowledge of Boise resources

Education

Associate degree or 2 years related experience

Job description

At Terry Reilly we are happy to provide integrated care through our medical, dental and behavioral health services making us a unique team to be a part of in the Treasure Valley.

We believe a healthy community is a thriving community, and our success is a direct result of our mission-driven and talented team. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the clinic setting. With an impressive benefits package for providers including free healthcare options and loan reimbursement grant opportunities, we hope you will consider joining our growing team!

General Responsibilities

Assist program participants in accessing housing resources and/or empowering them in their housing stability process.

Essential Duties

• Identify new and existing patients to determine program eligibility by reviewing patient registration information, social determinant screenings, and income. Document eligibility appropriately.
• Maintain a caseload of eligible participants and work with them to eliminate barriers to housing stability. Meetings may take place in the clinic, community or at patients' homes.
• Complete a housing stability plan with each program participant.
• Assist participants as needed through each step of the housing process, including housing search, application, move in, and ongoing support to maintain housing, as needed.
• Be an advocate for the participant, as needed, and with written authorization in the form of a valid Release of Information (ROI).
• Maintain collaborative linkages with other programs that serve unhoused and unstably housed, including existing local social services agencies, shelter providers, Our Path Home CONNECT, local housing authorities and other appropriate providers.
• Assist participants in the completion of paperwork associated with securing and maintaining housing.
• Complete encounter documentation for all work done in a timely manner and as indicated by standard documented operating procedures.
• Facilitate warm handoffs and/or referrals to other clinic staff such as Outreach, clinical divisions and assist participants in accessing other needed specialty services in the community.
• Acts as a housing resource for clinic staff.

Minimum Qualifications

• Associate degree in a health or social services related field or 2 years equivalent experience.
• Clearance through the Idaho Department of Health and Welfare Criminal History background check.
• Demonstrated willingness and desire to work with low-income and unhoused populations.
• Demonstrate an understanding of the barriers for people with behavioral health and substance misuse problems.
• A working knowledge of Boise area social service and housing resources.
• Ability to work as a team member.
• Good verbal and written communication skills.
• Reliable and courteous.

Preferred Qualifications

• Experience working with unhoused patients.
• Experience working in a medical setting.
• Experience working as part of a multidisciplinary team.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.