Healthcare Coordinator - Nampa PRC

Terry Reilly Health Services; Nampa (ID); On-site; USD 42,000 - 50,000; Full time

Job summary

Terry Reilly Health Services in Nampa, Idaho is seeking a Healthcare Coordinator to provide real-time, team-based care navigation and coordination between our medical, dental and behavioral health teams and patients. You will process and track referral requests, coordinate with clinicians and community partners to support wellness care, and help patients move smoothly through the care pathway.

The role requires one year in medical setting, strong customer service, and bilingual English/Spanish

Qualifications

• High School diploma or GED completed.
• Minimum one year in medical field with terminology knowledge and patient flow understanding.
• Ability to communicate with irritated clients and work under stress.
• Knowledge of professional customer service concepts and practices.
• Ability to multitask and work with interruptions.
• Proficient computer skills.
• Keen organizational skills.
• Ability to read, write, and communicate in English and/or Spanish.

Responsibilities

• Provide real-time, team-based care navigation, coordination, and communication between the healthcare organization and the patient.
• Process and schedule tracking protocols on all medical referral requests from assigned care team clinicians.
• Coordinate care and collaborate with Terry Reilly team members and community healthcare partners to support higher standards of wellness care for our patients.

Skills

Customer service

Communication

Organizational skills

Bilingual English/Spanish

Education

High School diploma or GED

Tools

EMR system

Job description

At Terry Reilly we believe we are successful when we have a healthy, thriving community. This is accomplished as a result of our mission-driven and talented team.

We provide integrated care throughout the Treasure Valley with our medical, dental and behavioral health services - allowing our employees the unique ability to experience several disciplines of health care. It is important to us that our staff is given a healthy work-life balance, so we support and value your time in and out of the office. We also provide our employees with excellent benefits including options for low-cost healthcare.

GENERAL RESPONSIBILITIES

The Healthcare Coordinator provides real-time, team-based care navigation, coordination, and communication between the healthcare organization and the patient. The Healthcare Coordinator receives, processes, schedules and completes the tracking protocols on all medical referral requests from assigned care team clinicians. This includes all in-house and outside referrals for diagnostic testing, medical specialists, or other providers. This role will also coordinate care and collaborate with Terry Reilly team members and community healthcare partners to support higher standards of wellness care for our patients.

MINIMUM QUALIFICATIONS

• High School diploma or GED completed
• Minimum one year experience in the medical field with knowledge of medical terminology and abbreviations and understanding of patient flow processes.
• Ability to appropriately communicate/deal with irritated or frustrated clients; and to work under stressful conditions.
• Knowledge of and ability to apply established professional customer service concepts, principles, and practices.
• Ability to prioritize and execute a variety of tasks simultaneously.Ability to work with frequent interruptions.
• Proficient computer skills.
• Keen organizational skills.
• Ability to read, write, and communicate clearly in English and/or Spanish.

PREFERRED QUALIFICATIONS

• Graduate of a medical-related certification or training program.
• One or more years in a medical community health clinic setting.
• Previous referral coordination/health information systems experience in an outpatient setting.
• Experience working with homeless or migrant populations.
• Electronic medical record experience.

Terry Reilly provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws.