Tailored Care Management - Extender

Dixon Social Interactive Services, Inc.; Greenville (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Medical, dental, and vision

Company-paid life insurance

Disability options

Paid Time Off

10 paid holidays annually

Relias Training

Employee recognition

Job summary

Dixon Social Interactive Services, Inc. is seeking a Care Management Extender in Greenville, NC to support Tailored Care Management teams with member engagement, coordination, and resource navigation.

The role enhances workforce capacity while following the Care Manager's direction and maintaining HIPAA compliance. The Extender helps members access services, understand care plans, and connect to community resources.

Qualifications

• At least 18 years of age.
• High school diploma or GED required.
• Experience in behavioral health, care coordination, or case management preferred.
• Knowledge of Medicaid, social services, or community resource navigation is a plus.
• Strong communication and organizational skills.
• Ability to work well in a team-based, fast-paced environment.
• Commitment to equity, inclusion, and trauma-informed care.

Responsibilities

• Assist with outreach and engagement activities to help members access services.
• Help members understand care plans and appointments.
• Provide education on community resources and Medicaid services.
• Help address barriers to care such as transportation, scheduling, or communication.
• Document interactions and activities in the care management system per policy.
• Communicate member needs and updates to the Care Manager.
• Support follow-up activities related to referrals and service linkage.
• Participate in team meetings as requested.
• Connect members to community-based services and supports.
• Provide guidance based on lived experience or community knowledge when applicable.
• Assist with social determinant of health needs (housing, food, employment resources).
• Work under the direction of the Care Manager and within delegated functions.
• Maintain confidentiality and HIPAA compliance.
• Ensure activities remain within the extender scope.

Skills

Communication

Organizational skills

Teamwork

Trauma-informed care

Equity & inclusion

Education

High school diploma or GED

Job description

The Care Management Extender supports the Tailored Care Management team by assisting care managers with engagement, coordination, and resource navigation activities for members. This role helps increase workforce capacity and enhances member support while operating under the direction and supervision of the assigned Care Manager. The Extender does not provide clinical services and works within the defined scope of Tailored Care Management functions.

Essential Duties and Responsibilities include the following. Other duties may be assigned.

Member Engagement & Support

Assist with outreach and engagement activities to help members access services

Support members in understanding care plans and appointments

Provide education on community resources and Medicaid services

Help address barriers to care such as transportation, scheduling, or communication

Care Coordination Support

Document interactions and activities in the care management system per policy

Communicate member needs and updates to the Care Manager

Support follow-up activities related to referrals and service linkage

Participate in team meetings as requested

Resource Navigation

Connect members to community-based services and supports

Provide guidance based on lived experience or community knowledge when applicable

Assist with social determinant of health needs (housing, food, employment resources)

Compliance & Collaboration

Work under the direction of the Care Manager and within delegated functions

Maintain confidentiality and comply with HIPAA and organizational policies

Ensure all activities remain within the approved extender scope

TRAINING REQUIREMENTS

Staff must maintain all trainings as required by State and Federal law and regulations.

Minimum Qualifications Required

• At least 18 years of age
• High school diploma or GED
• Experience in behavioral health, care coordination, or case management strongly preferred
• Working knowledge of Medicaid, social service systems, or community resource navigation is a plus
• Strong communication and organizational skills
• Ability to work well in a team-based, fast-paced environment
• Commitment to equity, inclusion, and trauma-informed care

The Department expects that a range of individuals will be able to meet these qualifications, including, but not limited to:

• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT)
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans
• Family Navigators, as defined by Trillium Health Resources’ approved LME/MCO in lieu of service description

Compensation and Benefits:

• Medical, dental, and vision insurance
• Company-paid life insurance, short-term and long-term disability options
• Optional supplemental plans: Critical Illness, Accident, Cancer Advocate, Hospital Cash
• Paid Time Off
• 10 paid holidays annually, plus bereavement leave
• Access toRelias Training Platformfor free CEUs and professional development
• Monthly employee celebrations and a formalemployee recognition program

This role is ideal for compassionate professionals ready to make a tangible impact on the lives of individuals navigating complex care systems. If you're passionate about coordination, advocacy, and community-based care this is where your work will matter.