Care Navigator: Patient Concierge with Stock Options

Rezilient Health; Indianapolis (IN); Híbrido; USD 34.000 - 37.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Stock options

Competitive hourly pay

Medical, dental, vision coverage

Care programs access

401(k) plan

Flexible PTO

Paid sick leave

Company holidays

Paid family leave

HSA options

Descripción de la vacante

Rezilient Health is hiring a Care Navigator to guide patients through scheduling, chart prep, referrals, and medical records, collaborating with providers, medics, and the Care Management team to ensure seamless, continuous care.

The role emphasizes patient advocacy, accurate documentation, HIPAA compliance, and proactive communication, with a flexible hybrid work arrangement and competitive compensation.

Formación

• At least 3 years of experience in a healthcare setting delivering patient service.
• Experience scheduling patient appointments, including multi-provider or specialty scheduling.
• Comfortable in a fast-paced, changing environment.
• Experience documenting and charting patient information in electronic systems.
• Experience requesting, tracking, and following up on medical records from outside facilities.
• Experience navigating complex care systems, such as referrals, specialty care, hospital systems, and insurance coordination.
• Working knowledge of HIPAA and other relevant healthcare regulations.
• Strong interpersonal skills and ability to build rapport quickly and provide compassionate support.
• Advanced problem-solving and critical thinking skills with a proactive approach.
• Excellent written and verbal communication skills with medical terminology knowledge.
• Strong organizational skills and attention to detail.
• Self-motivated and capable of managing independent projects and tasks.
• Ability to cover additional shifts as needed.
• Based in Missouri, Illinois, Indiana, or Minnesota

Responsabilidades

• Guide patients through their Rezilient healthcare experience and coordinate each step of the patient journey.
• Schedule patient appointments, complete chart prep, and enter all information accurately in required systems within needed timeframes.
• Proactively request medical records from outside providers, hospitals, and facilities so records are in the chart before appointments and referrals.
• Advocate for patients by tracking and following up on their needs, communicating with providers, obtaining documents, and keeping patients informed.
• Provide a concierge customer service approach to guiding patients through fragmented and complex healthcare systems or insurance plans.
• Coordinate referral needs to specialty care, hospitals, imaging, labs, and community resources where appropriate.
• Work task assignments in a timely manner and document the journey appropriately.
• Respond to and manage patient portal messages, voicemails, and phone inquiries with professionalism and empathy.
• Work with providers, medics, Care Navigators, and Care Management team members to keep patient care seamless.
• Escalate patient issues and workflow barriers to the right person promptly.
• Manage a patient case to assist with care navigation.
• Follow workflows and SOPs, suggest improvements when gaps are found.
• Maintain accurate documentation and HIPAA-compliant records.

Conocimientos

Healthcare experience

Patient support

Scheduling

HIPAA knowledge

Communication

Organization

Problem solving

Attention to detail

Independent work

Flexible shifts

Educación

Medical assistant experience

Herramientas

athenahealth EMR

Epic EMR

Google Workspace

Mac OS

Descripción del empleo

Rezilient Health is hiring a Care Navigator to guide patients through scheduling, chart prep, referrals, and medical records, collaborating with providers, medics, and the Care Management team to ensure seamless, continuous care.

The role emphasizes patient advocacy, accurate documentation, HIPAA compliance, and proactive communication, with a flexible hybrid work arrangement and competitive compensation.