Care Navigator: Patient-Centered Care Coordinator

Blue Cross Blue Shield of Arizona; Peoria (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is expanding its Advanced Primary Care team to deliver a signature patient experience and high-value care. This on-site role supports members with education, referrals, and follow-up to improve outcomes and reduce costs.

You will work closely with Care Team, coordinate end-to-end referral processes, and advocate for patients while upholding confidentiality and high professional standards.

Qualifications

• High school diploma or GED required.
• BLS certification required.
• Electronic Medical Records experience.
• Excellent interpersonal and communication skills.
• Highly collaborative with empathy and advocacy.
• Must maintain confidentiality and AZ fingerprint clearance card.
• Interest in furthering education/certification.

Responsibilities

• Support members in-person and virtually with education, scheduling referrals, and follow-up.
• Improve health outcomes and cost savings.
• Be an empathetic problem-solver and become the most visible partner to all patients.
• Clarify and explain referrals for specialist and diagnostic service recommendations.
• Care for end to end process as needed, for referral or specialist services.
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs.
• Support members with chronic conditions by providing education, reminders, and other support.
• Lead service and schedule requests on member’s behalf.
• Inform and equip Care Team with referral information and requirements.
• Assist in specialist relationship management.
• Perform all other duties as assigned.
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Skills

Interpersonal skills

BLS certification

Electronic Medical Records

Customer service

Communication

Collaboration

Empathy

Confidentiality

Education

High school diploma or GED

Clinical background: RMA/CNA

Tools

Electronic Medical Records experience

Job description

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is expanding its Advanced Primary Care team to deliver a signature patient experience and high-value care. This on-site role supports members with education, referrals, and follow-up to improve outcomes and reduce costs.

You will work closely with Care Team, coordinate end-to-end referral processes, and advocate for patients while upholding confidentiality and high professional standards.