Care Navigator - Prosano Peoria Clinic (Onsite)

Blue Cross Blue Shield of Arizona; Peoria (AZ); On-site; USD 36,000 - 52,000; Full time

Job summary

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, is expanding its Advanced Primary Care team to deliver a signature patient experience and high-value care. This on-site role supports members with education, referrals, and follow-up to improve outcomes and reduce costs.

You will work closely with Care Team, coordinate end-to-end referral processes, and advocate for patients while upholding confidentiality and high professional standards.

Qualifications

• High school diploma or GED required.
• BLS certification required.
• Electronic Medical Records experience.
• Excellent interpersonal and communication skills.
• Highly collaborative with empathy and advocacy.
• Must maintain confidentiality and AZ fingerprint clearance card.
• Interest in furthering education/certification.

Responsibilities

• Support members in-person and virtually with education, scheduling referrals, and follow-up.
• Improve health outcomes and cost savings.
• Be an empathetic problem-solver and become the most visible partner to all patients.
• Clarify and explain referrals for specialist and diagnostic service recommendations.
• Care for end to end process as needed, for referral or specialist services.
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs.
• Support members with chronic conditions by providing education, reminders, and other support.
• Lead service and schedule requests on member’s behalf.
• Inform and equip Care Team with referral information and requirements.
• Assist in specialist relationship management.
• Perform all other duties as assigned.
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

Skills

Interpersonal skills

BLS certification

Electronic Medical Records

Customer service

Communication

Collaboration

Empathy

Confidentiality

Education

High school diploma or GED

Clinical background: RMA/CNA

Tools

Electronic Medical Records experience

Job description

About Prosano Health Solutions

Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives.

If you share this vision and desire to do something different...we look forward to talking to you!

For more information, please reach out to our Talent Acquisition team.

You Will:

• Support members both in-person and virtually with real-time education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Participate in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Assist in specialist relationship management
• Perform all other duties as assigned
• Working hours may include extended hours.
• This position requires 100% on-site work at the care center location and may also involve movement between clinics as needed

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
• A Basic Life Saving (BLS) certification
• High school diploma or GED
• Interest in furthering education/certification
• Electronic Medical Records experience
• Customer service orientation and experience
• Strong communication skills across multiple modalities
• Highly collaborative
• Empathy and advocacy
• Exceptional organizing skills, detail-orientation
• Must be able to maintain confidentiality at all times
• Active AZ fingerprint clearance card

Preferred Qualifications:

• Clinical background: Registered Medical Assistant (RMA), Certified Nursing Assistant (CNA), etc.
• Proficiency with other health care related software platforms
• High degree of independence, flexibility, initiative, and commitment

Our Commitment

Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions.