RN Clinical Care Guide - (Phoenix Cotton Center Location) (Onsite)

Blue Cross Blue Shield of Arizona; Phoenix (AZ); On-site; USD 70,000 - 90,000; Full time

Job summary

Blue Cross Blue Shield of Arizona, in partnership with Prosano Health Solutions, is hiring an onsite Registered Nurse for our Primary Care Center. The role centers on real-time patient support, education, scheduling of referrals, and ensuring follow-up for better outcomes.

The ideal candidate holds an active RN license, BLS within 30 days, and experience with Electronic Medicare Records. Strong communication, empathy, and teamwork are essential as we deliver an elevated patient experience on

Qualifications

• Active unrestricted RN license to practice.
• BLS certification within 30 days of hire.
• Experience with Electronic Medicare Records.
• Customer service orientation and experience.
• Strong communication across multiple modalities.
• Highly collaborative and empathetic.
• Must maintain confidentiality at all times.
• Fingerprint clearance within 30 days of hire.
• Immunization documentation or immunity proof required.

Responsibilities

• Support members in-person and virtually with real-time consultation, education, scheduling of referrals, and follow-up.
• Contribute to improved health outcomes and cost savings.
• Serve as a visible partner to patients and care team.
• Explain referral and diagnostic service recommendations clearly.
• Manage end-to-end processes for referrals or specialist services.
• Lead development of quality programs and patient outreach.
• Assist members with chronic conditions through education and reminders.

Skills

Interpersonal skills

Customer service

Multimodal communication

Collaborative

Empathy

Confidentiality

Education

RN license

BSN (preferred)

Job description

About Prosano Health Solutions: Prosano Health Solutions, in partnership with Blue Cross Blue Shield of Arizona, has launched an Advanced Primary Care model with a clear mission: To Inspire Health and Make it Easy. Our goal is to deliver affordable, convenient, and personalized care to the communities we serve. Our Advanced Primary Care model is focused on providing a signature patient experience which will raise the bar in both the delivery of care, and by ensuring health equity is top of mind. And, in every market we serve, we assure that a customized, high-value system of care is available for our members. Together, we will set the standard for how healthcare can and should be delivered in our State.

Why Join Our Team?

Here’s the fun part. We are growing our team. The team will include people who share our passion and deep commitment to taking the primary care experience to a new level. Our team is unified in providing not only comprehensive care, but a truly exceptional patient experience, leaving our patients with the lasting impression of trust and compassion. We realize we can do great things by working together and adapting processes to provide the best possible care for people. Together, we will improve the health within our communities and make a difference in people’s lives. If you share this vision and desire to do something different...we look forward to talking to you!

This position is Onsite. This Onsite work opportunity requires residency, and work to be performed, at our Primary Care Center.

You Will:

• Support members both in-person and virtually with real-time consultation, education, scheduling of specialist & diagnostic referral appointments, and follow-through + follow-up of those appointments
• Play a critical role in the achievement of improved health outcomes and cost savings
• Be an empathetic problem-solver and become the most visible partner to all patients
• Clarify and explain referral for specialist and diagnostic service recommendations
• Care for end to end process as needed, for referral or specialist services
• Lead center in development and management of quality programs to include patient outreach to members in an effort to provide an elevated primary care experience with gaps in care or other clinical needs
• Support members with chronic conditions by providing education, reminders, and other support
• Handle the management and integration of office processes
• Lead service and schedule requests on member’s behalf
• Inform and equip Care Team with referral information and requirements
• Be an ambassador in the local community - building relationships with other healthcare providers, social/community organizations, and marketing partners
• Perform all other duties as assigned

You Have:

• Excellent interpersonal skills to include maintaining courteous, friendly and effective communications with patients, team members and external parties
• Current active unrestricted state license to practice as a Registered Nurse
• BLS certification within 30 days of hire
• Electronic Medicare Records experience
• Customer service orientation and experience
• Strong communication skills across multiple modalities
• Highly collaborative
• Empathy and advocacy
• Exceptional organizing skills, detail-orientation
• Must be able to maintain confidentiality at all times
• Fingerprint clearance to be obtained within 30 days of hire
• Immunization records or documentation of immunity for all required immunizations must be provided prior to hire or placement in the role. Employees who have not received immunizations for COVID or an annual flu vaccine and have provided documentation of an exception for medical or religious reasons will be required to wear a properly fitting mask while in any Prosano Clinic or as required by management.

Preferred Qualifications:

• Bachelor's degree in Nursing (BSN)
• Case Management Certification (CCM)
• Proficiency with other health care related software platforms
• High degree of independence, flexibility, initiative and commitment #LI-AHAZ

Our Commitment Prosano Health Solutions does not discriminate in hiring or employment on the basis of race, ethnicity, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status or any other protected group.

Thank you for your interest in Prosano Health Solutions.