Care Navigator for Smooth Patient Transitions

Ensemblehealth; Albuquerque (NM); On-site; USD 38,000 - 54,000; Full time

Benefits offered by this job

Medical, Dental, Vision coverage

Paid time off

401(k)

Mileage reimbursement

Job summary

Ensemble CIN in Albuquerque, NM seeks a Care Coordinator I to guide patients safely from one care point to the next and ensure clear discharge instructions and timely follow-ups. You will be the steady phone presence, coordinating services and resources while keeping electronic records accurate.

The role values experience in healthcare or customer service, EMR familiarity, and HIPAA knowledge. Benefits include medical, dental, and vision coverage, PTO, a 401(k), and mileage reimbursement.

Qualifications

• High school diploma or equivalent is required or preferred.
• Scheduling experience is preferred.
• One year of experience in a healthcare or customer service setting preferred.
• Medical Assistant certification preferred.
• Bilingual Spanish-English communication preferred.
• Comfort with EMR and everyday communication platforms.
• Working knowledge of medical terminology, confidentiality, and HIPAA.
• Strong people skills and the ability to juggle many priorities.

Responsibilities

• Reach out to patients and families by phone, EMR, or remote monitoring to confirm services and address barriers.
• Ensure patients understand discharge instructions and complete follow-up appointments.
• Connect patients to community resources supporting recovery.
• Assist with scheduling and service verification for post-discharge care.
• Monitor remote patient alerts and escalate to clinical staff as needed.
• Escalate clinical or complex needs to licensed team members.
• Keep care coordination tracking current using our tools and systems.
• Document all communications accurately in the EMR.
• Work with physicians, providers, and community agencies to keep care connected.
• Share ideas to improve workflows and patient experience.

Skills

Scheduling experience

Healthcare or customer service

Bilingual Spanish-English

EMR familiarity

HIPAA knowledge

Medical terminology knowledge

Organizational skills

Collaborative team player

Education

High school diploma or equivalent

Medical Assistant certification

Tools

EMR systems

Scheduling software

Job description

Ensemble CIN in Albuquerque, NM seeks a Care Coordinator I to guide patients safely from one care point to the next and ensure clear discharge instructions and timely follow-ups. You will be the steady phone presence, coordinating services and resources while keeping electronic records accurate.

The role values experience in healthcare or customer service, EMR familiarity, and HIPAA knowledge. Benefits include medical, dental, and vision coverage, PTO, a 401(k), and mileage reimbursement.