Care Coordinator I - Scheduling, Bilingual Preferred

ENSEMBLE CIN; Albuquerque (NM); On-site; USD 22,000 - 29,000; Full time

Job summary

Ensemble CIN is seeking a Care Coordinator I to help patients move safely and confidently from one care setting to the next. You will be the steady voice on the phone, ensuring discharge instructions are clear, follow-up appointments occur, and nothing slips through the cracks.

You will contact patients and families via phone, EMR, and remote monitoring, coordinating with clinical staff to address barriers and keep care connected.

Qualifications

• High school diploma or equivalent.
• Scheduling experience preferred.
• One year of experience in a healthcare or customer service setting preferred.
• Medical Assistant certification preferred.
• Bilingual Spanish-English communication skills preferred.
• Comfort with electronic medical records and everyday communication platforms.
• Working knowledge of medical terminology, confidentiality, and HIPAA.
• Strong people skills and the ability to juggle many priorities.

Responsibilities

• Reach out to patients and families by phone, EMR, or remote monitoring to confirm services and address non-clinical barriers to care.
• Ensure patients understand discharge instructions and complete follow-up appointments.
• Connect patients to community resources that support recovery.
• Assist with scheduling and service verification for post-discharge care.
• Monitor remote patient alerts and escalate concerns to clinical staff as needed.
• Document all communications accurately in the EMR.
• Collaborate with physicians, providers, and community agencies to keep care connected.
• Share ideas to improve workflows and patient experience.

Skills

Scheduling

Bilingual Spanish-English

HIPAA familiarity

Strong interpersonal skills

Organizational ability

Education

High school diploma or equivalent

Medical Assistant certification

Tools

EMR

Job description

Description

About the Role

Ensemble CIN is looking for a Care Coordinator I to help patients move safely and confidently from one point of care to the next. You’ll be the steady voice on the phone, the person who makes sure discharge instructions make sense, follow-up appointments happen, and nobody slips through the cracks. If you like organizing the details so patients and families can focus on healing, this role is for you.

Key Responsibilities

• Reach out to patients and families by phone, through the EMR, or through remote monitoring systems to confirm services are in place and address non-clinical barriers to care
• Make sure patients understand their discharge instructions and complete their follow-up appointments
• Connect patients to community resources that support their recovery
• Help with scheduling and service verification for post-discharge care
• Watch alerts on remote patient monitoring platforms and pass concerns to clinical staff right away
• Escalate clinical or complex needs to licensed team members
• Keep care coordination tracking current using our tools and systems
• Document every communication accurately in the electronic medical record
• Work alongside physicians, providers, and community agencies to keep care connected
• Share ideas that make our workflows smoother and our patients’ experience better

Requirements

What We’re Looking For

• High school diploma or equivalent
• Scheduling experience preferred
• One year of experience in a healthcare or customer service setting preferred
• Medical Assistant certification preferred
• Bilingual Spanish-English communication skills preferred
• Comfort with electronic medical records and everyday communication platforms
• Working knowledge of medical terminology, confidentiality, and HIPAA
• Strong people skills and the organization to juggle many priorities at once
• A collaborative, steady approach in a fast-paced, patient-focused environment

Why Join Us

Ensemble CIN is a clinically integrated network built around coordinated, value-based care, so your work directly shapes how patients experience their care. You’ll join a team that values trust, transparency, and collaboration, with leaders who support your growth. Your benefits include medical, dental, and vision coverage, paid time off, a 401(k), and mileage reimbursement. You’ll also be part of team culture events, including the monthly birthday cart, team potluck, and community outreach event, plus the annual “Balloons and Breakfast” during Balloon Fiesta.

If you’re organized, kind, and good at keeping people connected, we’d be honored to meet you.