Care Navigator – Mobile Member Support (MA North Shore)

CareSource Management Services LLC; Mobile (AL); On-site; USD 32,000 - 51,000; Full time

Job summary

CareSource/Commonwealth Care Alliance in Massachusetts seeks a Care Coordinator to serve as the primary contact for a stratified panel of enrollees, assisting with navigating health care, care planning, and coordinating services. The role emphasizes timely service delivery and coordinated outreach to members and providers.

The position involves routine enrollee outreach, community visits, telephonic or virtual visits, documenting service activities, and supporting administrative functions that

Qualifications

• Excellent communication and interpersonal skills.
• Ability to navigate health plan processes and coordinate care.
• Strong documentation and time-management abilities.

Responsibilities

• Serve as the first contact for enrollees and assist with plan processes.
• Conduct routine outreach and coordinate services with care teams.
• Document care coordination activities accurately in systems.
• Provide education on plan benefits and service options.
• Coordinate scheduling with providers and transportation as needed.
• Support enrollment and administrative tasks to enhance satisfaction.

Education

High School or GED

Job description

CareSource/Commonwealth Care Alliance in Massachusetts seeks a Care Coordinator to serve as the primary contact for a stratified panel of enrollees, assisting with navigating health care, care planning, and coordinating services. The role emphasizes timely service delivery and coordinated outreach to members and providers.

The position involves routine enrollee outreach, community visits, telephonic or virtual visits, documenting service activities, and supporting administrative functions that