Patient Care & Wellness Advisor

Medical Associates; Dubuque (IA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401k with matching

PTO 24 days/year

Flexible Spending Accounts

Job summary

Medical Associates is seeking a Care Connect Advisor to educate patients about clinic and health plan options, schedule appointments, and answer questions about services and coverage. The role demands effective communication across departments and a capacity to guide patients through enrollment and wellness opportunities.

The position runs Monday to Friday, 8:00am–5:00pm, with a comprehensive benefits package including health insurance, retirement matching, and paid time off.

Qualifications

• 1–3 years of similar or related experience.
• High school education required.
• Nice-to-have: experience assisting patients with health plan questions or enrollment.

Responsibilities

• Provide a customer-friendly experience for patients and members with questions related to clinic services, health insurance, or related topics.
• Educate customers about clinic programs and health plan options based on needs.
• Identify and close preventative care gaps by outreach and scheduling.
• Assist with enrollment processes and set up appointments for enrollment visits.
• Coordinate and communicate with multiple units within the organization to meet patient needs.

Skills

Customer service

Strong communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Lead management tools

Job description

Medical Associates is seeking a Care Connect Advisor to educate patients about clinic and health plan options, schedule appointments, and answer questions about services and coverage. The role demands effective communication across departments and a capacity to guide patients through enrollment and wellness opportunities.

The position runs Monday to Friday, 8:00am–5:00pm, with a comprehensive benefits package including health insurance, retirement matching, and paid time off.