Care Connect Advisor - New Patient Experience!

Medical Associates; Dubuque (IA); On-site; USD 37,000 - 52,000; Full time

Benefits offered by this job

Health Insurance

401k with matching

PTO 24 days/year

Flexible Spending Accounts

Job summary

Medical Associates is seeking a Care Connect Advisor to educate patients about clinic and health plan options, schedule appointments, and answer questions about services and coverage. The role demands effective communication across departments and a capacity to guide patients through enrollment and wellness opportunities.

The position runs Monday to Friday, 8:00am–5:00pm, with a comprehensive benefits package including health insurance, retirement matching, and paid time off.

Qualifications

• 1–3 years of similar or related experience.
• High school education required.
• Nice-to-have: experience assisting patients with health plan questions or enrollment.

Responsibilities

• Provide a customer-friendly experience for patients and members with questions related to clinic services, health insurance, or related topics.
• Educate customers about clinic programs and health plan options based on needs.
• Identify and close preventative care gaps by outreach and scheduling.
• Assist with enrollment processes and set up appointments for enrollment visits.
• Coordinate and communicate with multiple units within the organization to meet patient needs.

Skills

Customer service

Strong communication

Interpersonal skills

Problem solving

Education

High school diploma

Tools

Lead management tools

Job description

Medical Associates is hiring a Care Connect Advisor to join our team! This person will help to ensure our patients receive all the help, support, and inspiration to continue feeling their healthiest.

Daily activities:

Educating and scheduling new or existing patients with some of the services Medical Associates can provide for them. Assisting patients and health plan members with questions. This person should demonstrate a comfortable level of communication among multiple units of our organization.

Schedule:

Monday - Friday, 8:00am - 5:00pm.

Benefits Package Includes:

• Single or Family Health Insurance with discounted premium rates for wellness program participation.
• 401k with immediate matching (50% on the dollar up to 7% of pay) + additional annual Profit Sharing
• Flexible Paid Time Off Program (24 days off/year)
• Medical and Dependent Care Flex Spending Accounts
• Life insurance, Long Term Disability Coverage, Short Term Disability Coverage, Dental Insurance, etc.

Responsibilities and Essential Functions

• Provide a customer friendly experience for patients and members with questions or issues related to clinic services, health insurance or related topics and determines best course of action to meet the customer’s needs in a timely and professional manner
• Educate customers about available clinic and health plan programs based on current health care needs, age, lifestyle, and other personal/health dynamics.
• Identify and close preventative care gaps by active outreach and in time scheduling. Develop retention strategies to meet customer’s needs.
• Use lead management tools to contact prospects for Health Plan enrollment and sales opportunities, generate referrals and set up appointments for enrollment visits. Facilitate and monitor application process and perform outbound call campaigns for Medicare beneficiaries. If interested in Medicare, you will work towards earning your sales licensure.
• Report opportunities for the business to learn and improve to be reviewed by senior management team
• Perform a variety of administrative tasks, which may include but not limited to: scheduling functions, review/update/obtain customer information/demographics to ensure correct billing and communication streams, verification/set up insurance coverage, assists customers in utilization of self-service tools.

Knowledge, Skills, Abilities

Experience: One to three years of similar or related experience.

Education: Equivalent to a high school education.

Interpersonal Skills: A significant level of trust and diplomacy is required, in addition to normal courtesy and tact. Work involves extensive personal contact with others and/or is usually of a personal or sensitive nature. Work may involve motivating or influencing others. Outside contacts become important and fostering sound relationships with other entities (companies and/or individuals) becomes necessary.

Other Skills: Serve as a role model with interpersonal skills demonstrating the ability to motivate and influence others, patience, dependability, flexibility to perform a wide variety of job duties within the role and relationship building. Ability to work independently with limited direction, problem solving and resourcefulness.