Care Navigator: Empathetic Patient Access & Referrals

Empath Health; Saint Petersburg (FL); Presencial; USD 36 000 - 52 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Medical, dental, vision

Retirement with company match

5+ weeks PTO

CEU support

Tuition reimbursement

Resumo da oferta

Suncoast Hospice, a part of Empath Health, seeks a Care Navigator (Customer Service Specialist) to coordinate service inquiries and provide prompt access within the Empath Health Network of Care. You’ll triage inquiries by phone, website, fax and walk-ins, guiding toward the best program for each patient’s needs.

You will input referrals into the EMR in real time, protect patient confidentiality, and support families with calm, empathetic service. A bilingual ability is preferred.

Qualificações

• High school diploma or GED; or related experience.
• Excellent verbal and written communication with patients, families and staff.
• Bilingual preferred.
• Strong multi-tasking and critical thinking skills.
• HIPAA knowledge and healthcare terminology.

Responsabilidades

• Provide access to Empath Health Care Continuum via phone, website, fax and walk-ins.
• Triage inquiries using Care Navigation protocols to the best program.
• Input referrals into EMR accurately and in real time.
• Coordinate with patients, families and providers to gather information for referrals.
• Maintain confidentiality and provide empathetic, compassionate service.

Conhecimentos

Verbal communication

Written communication

Bilingual preferred

Formação académica

HS Diploma or GED

Ferramentas

MS Office

Home Care Home Base

Descrição da oferta de emprego

Suncoast Hospice, a part of Empath Health, seeks a Care Navigator (Customer Service Specialist) to coordinate service inquiries and provide prompt access within the Empath Health Network of Care. You’ll triage inquiries by phone, website, fax and walk-ins, guiding toward the best program for each patient’s needs.

You will input referrals into the EMR in real time, protect patient confidentiality, and support families with calm, empathetic service. A bilingual ability is preferred.