Hospital Access Navigator - RN

LE10005 Empath Payroll Services, LLC; Brandon (FL); On-site; USD 65,000 - 90,000; Full time

Benefits offered by this job

Competitive pay

Benefits & Wellness: medical, dental,

5+ weeks PTO

CEU support, tuition reimbursement

Job summary

Suncoast Hospice of Hillsborough, a member of Empath Health, seeks a Hospital Access Navigator in Hillsborough County to lead the Access Team and ensure smooth entry to care pathways. You will liaison with hospitals, uphold regulatory standards, and oversee coordination of patient access and navigation processes across the care continuum.

The role emphasizes leadership, collaboration with healthcare partners, and ongoing staff development to deliver high-quality, compassionate end-of-life care.

Qualifications

• Education and/or Experience: A.S. degree required; Bachelor’s degree from four-year college or university and Master’s degree preferred.
• Two years Hospice experience with at least two years of management experience preferred.
• At least five years total years experience as an RN preferred.

Responsibilities

• Provide daily leadership, oversight, and support to the Access Team staff within the Admission–Care Navigation Department.
• Serve as the primary liaison to hospitals, communicating Empath Health’s Mission, Vision, and values to partners and stakeholders.
• Ensure compliance with all state and federal regulations, as well as standards of care established by accrediting agencies.
• Coordinate and evaluate patient access and care navigation processes to promote quality, efficiency, and continuity of care.
• Monitor performance and support staff development through coaching, training, and performance feedback.

Skills

Leadership

Communication

Regulatory compliance

Team management

Education

AS degree required

Bachelor’s degree + Master’s preferred

Job description

Suncoast Hospice of Hillsborough, a member of Empath Health is currently seeking a compassionate, caring and committed Hospital Access Navigator to join our team in Hillsborough County.

Since 1977, Suncoast Hospice has been honored to serve our neighbors across Pinellas and Hillsborough counties with compassionate end-of-life care. As part of Empath Health, we help those living with advanced illness find comfort, dignity, and meaning, while supporting their families and caregivers with guidance and care every step of the way.

What you'll Do

• Provide daily leadership, oversight, and support to the Access Team staff within the Admission–Care Navigation Department.
• Serve as the primary liaison to hospitals, communicating Empath Health’s Mission, Vision, and values to partners and stakeholders.
• Ensure compliance with all state and federal regulations, as well as standards of care established by accrediting agencies.
• Coordinate and evaluate patient access and care navigation processes to promote quality, efficiency, and continuity of care.
• Monitor performance and support staff development through coaching, training, and performance feedback.

Why Join Empath Health?

• Earn Competitive Pay: Your skills and contributions are recognized and rewarded.
• Benefits & Wellness: Medical, dental, vision, life insurance, retirement with company match, plus wellness programs to support your mind and body.
• Industry-Leading PTO: 5+ weeks to rest, recharge, and live your Full Life.
• Grow Your Career: CEU support, tuition reimbursement, and advancement opportunities.
• Make a Difference: Join a mission-driven team dedicated to kindness, compassion, and Full Life Care for All.

What You'll Need

Education and/or Experience: A.S. degree required - Bachelor’s degree (B.A.) from four-year college or university and Master’s degree preferred. Two years Hospice experience with at least two years of management experience preferred. At least five years total years experience as an RN preferred.

Licensure: RN Must have reliable transportation which will enable them to perform tasks and responsibilities in a timely and appropriate fashion. Must provide proof of valid automobile insurance, a copy of which will be placed in the employee’s HR file. This position requires travel between multiple locations.

What You'll Find at Empath Health

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida, including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person, body, mind, and spirit, with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported, and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and every team member helps make life’s journey more meaningful.

Unified in empathy, we serve our communities through extraordinary Full Life Care for All. Empath Health is a not-for-profit healthcare organization providing Full Life Care through a connected network of services across Florida—including hospice, home health, grief care, geriatric primary care, elder care (PACE), HIV and sexual health (EPIC), and dementia support. Full Life Care means caring for the whole person—body, mind, and spirit—with empathy and dignity. Our care goes beyond medicine to help people feel seen, supported and valued at every stage of life. At Empath Health, you’ll find purpose, partnership, and possibility in a culture where compassion drives excellence and you’re always looking for something important.

Empath Health is committed to complying with all applicable provisions of the Americans with Disabilities Act, as amended (“ADA”), and applicable state and local laws. It is Empath Health's policy not to discriminate against any qualified person or applicant with regard to any terms or conditions of employment on the basis of such individual's disability. Consistent with this policy of non-discrimination, Empath Health will provide reasonable accommodations to an individual with a disability, as defined in the ADA or applicable law, who has made Empath Health aware of his/her disability, unless doing so would cause an undue hardship to Empath Health.

Workplace Discrimination is Illegal. For more information, please refer to this machine-readable PDF to Know Your Rights: Workplace Discrimination is Illegal.

We’re Empath, and We’re Here to Redefine Healthcare Pretty bold statement, we know, but boldness is in our bones. We were founded more than 45 years ago with a transformative belief: that people should have a say in their healthcare. What started as a volunteer movement has transformed into an integrated network composed of thousands of colleagues and volunteers serving tens of thousands of individuals each day. And the best part? We're just getting started. Whether you're into hands‑on patient care or more the Excel formula type, we've got a place for you on Team Empath. It takes all of us to provide Full Life Care. Are you ready to join Team Empath?