Bilingual Care Manager Extender - Raleigh/Durham

EPIPHANY FAMILY SERVICES; Durham (NC); Hybrid; USD 40,000 - 52,000; Full time

Benefits offered by this job

Medical Insurance

Dental Insurance

Vision Insurance

STD/LTD Insurance

Life Insurance

80 Hours PTO

Paid Holidays

Employee Discount Program

Job summary

Epiphany Family Services seeks a Bilingual Care Manager Extender to join our Tailored Care Management program in the Raleigh/Durham area. The role supports care managers across physical, behavioral health, pharmacy, LTSS, and resource needs.

The position offers hybrid in-office, field, and remote work with flexible hours to meet client needs and travel within service areas as required.

Qualifications

• Must be at least 18 years old.
• Must have a high school diploma or equivalent.
• Trained in Tailored Care Management as described in the document.
• Supervised by a TCM Care Manager and meet one of: lived experience with behavioral health condition with a Certified Peer Support Specialist; or one year of paid relevant experience.

Responsibilities

• Share personal story to assist and support the member.
• Perform general outreach, engagement, and follow-up with members.
• Coordinate services and appointments including reminders and transportation.
• Engage in health promotion activities per Tailored Care Management guidelines.
• Share information with the care manager and team on member circumstances.
• Provide and track referrals and assist with community resources.
• Participate in case conferences.
• Support assessment and addressing unmet health resource needs.
• Maintain regular communication with Care Manager to reduce duplication.

Skills

People skills

Assessment planning

LOC processes

Medicaid basics

Motivational interviewing

MS Office proficiency

Education

High school diploma or equivalent

Tools

Microsoft Office

CRM software

Job description

TCM Care Manager Extender

Department: Tailored Care Management

Location: Hybrid (In-Office, Field, and Remote)

Service Area: Raleigh/Durham

Schedule: Monday – Friday | 8:30 AM – 5:00 PM

Epiphany Family Services, LLC seeks to hire a Bilingual Care Manager Extender to work in our Care Management program. Through Tailored Care Management, Behavioral Health Tailored Plan beneficiaries will have a designated care manager extender supported by a multidisciplinary care team to provide whole-person care management that addresses all their needs, spanning physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and unmet health related resource needs. The Care Manager Extender will assist in meeting the needs of the member, create additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs.

Responsibilities

• Share personal story to assist/support the member.
• Performing general outreach, engagement, and follow-up with members.
• Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).
• Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.
• Sharing information with the care manager and other members of the care team on the member’s circumstances.
• Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.
• Participating in case conferences.
• Support the care manager in assessing and addressing unmet health-related resource needs.
• Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.
• Other duties as assigned.

Qualifications

• Is at least 18 years of age.
• Has a high school diploma or equivalent.
• Is trained in Tailored Care Management (as described later in this document).
• Is supervised by a TCM Care Manager and meets one of the below requirements: 1. Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist 2. Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.

Individuals who will be able to meet these qualifications, including, but not limited to the following:

• Certified Peer Support Specialists; or
• Community health workers (CHW), defined as individuals who have completed the NC
• Community Health Worker Standardized Core Competency Training (NC CHW SCCT); or
• Individuals who served as Community Navigators prior to the implementation of Tailored Plans

Knowledge, Skills, And Abilities

• Person-Centered Thinking/planning
• Knowledge of using assessments to develop plans of care.
• Knowledge of LOC processes
• Knowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plans
• Familiarity with or intent to learn the use of Motivational Interviewing techniques.
• Strong interpersonal and written/verbal communication skills.
• Conflict management and resolution skills
• Proficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)
• High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.
• Ability to make prompt, independent decisions based upon relevant facts.
• Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.

Work Environment

• Hybrid work model (in-office, remote, and field-based services)
• Travel within assigned service areas required
• Flexible hours may be needed to meet client needs
• Care Manager Extender JD

Benefits

Epiphany Family Services offers a comprehensive and competitive benefits package:

• Medical, Dental, and Vision Insurance
• Short-Term Disability (STD) & Long-Term Disability (LTD)
• Group Life Insurance
• 80 Hours of PTO (Vacation, Sick, and Personal Time)
• Paid Holidays
• Employee Discount Program (Tickets at Work)

About Epiphany Family Services

Epiphany Family Services is committed to providing an integrated system of care to individuals from diverse backgrounds. We empower those experiencing mental health and substance use challenges with the tools needed to achieve and sustain recovery.

EEOC Statement

Epiphany Family Services, LLC is an Equal Opportunity Employer. We celebrate diversity and are committed to creating an inclusive environment for all employees. We do not discriminate on the basis of race, color, religion, sex, gender identity or expression, sexual orientation, national origin, age, disability, genetic information, veteran status, or any other protected status under federal, state, or local law.