Care Manager Extender: Coordinated Whole-Person Care

Tech9; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Tech9 is seeking a Care Manager Extender to support Tailored Care Management for Behavioral Health Tailored Plan beneficiaries. You will work with a multidisciplinary care team to provide whole-person care spanning physical and behavioral health, pharmacy, LTSS, and community resources.

Responsibilities include outreach, coordinating appointments, sharing information with the team, and assisting with referrals.

Qualifications

• High school diploma or equivalent required.
• Trained in Tailored Care Management.
• Must be supervised by a TCM Care Manager and meet eligibility: lived experience with behavioral health and Certified Peer Support Specialist OR 1 year paid Extender function experience.
• Strong interpersonal and written/verbal communication skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Share personal story to assist/support the member.
• Perform general outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation arrangements.
• Engage in health promotion activities and knowledge sharing.
• Share information with care team about member circumstances.
• Provide and track referrals and help obtain community resources.
• Participate in case conferences.
• Support care manager in assessing unmet health-related resource needs.
• Maintain regular communication with Care Manager and Supervisor.

Skills

Interpersonal skills

Written/verbal communication

Conflict management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Tech9 is seeking a Care Manager Extender to support Tailored Care Management for Behavioral Health Tailored Plan beneficiaries. You will work with a multidisciplinary care team to provide whole-person care spanning physical and behavioral health, pharmacy, LTSS, and community resources.

Responsibilities include outreach, coordinating appointments, sharing information with the team, and assisting with referrals.