Care Manager Extender - Mecklenburg

Tech9; Charlotte (NC); On-site; USD 35,000 - 55,000; Full time

Job summary

Tech9 is seeking a Care Manager Extender to support Tailored Care Management for Behavioral Health Tailored Plan beneficiaries. You will work with a multidisciplinary care team to provide whole-person care spanning physical and behavioral health, pharmacy, LTSS, and community resources.

Responsibilities include outreach, coordinating appointments, sharing information with the team, and assisting with referrals.

Qualifications

• High school diploma or equivalent required.
• Trained in Tailored Care Management.
• Must be supervised by a TCM Care Manager and meet eligibility: lived experience with behavioral health and Certified Peer Support Specialist OR 1 year paid Extender function experience.
• Strong interpersonal and written/verbal communication skills.
• Proficiency with Microsoft Office products.

Responsibilities

• Share personal story to assist/support the member.
• Perform general outreach, engagement, and follow-up with members.
• Coordinate services/appointments and transportation arrangements.
• Engage in health promotion activities and knowledge sharing.
• Share information with care team about member circumstances.
• Provide and track referrals and help obtain community resources.
• Participate in case conferences.
• Support care manager in assessing unmet health-related resource needs.
• Maintain regular communication with Care Manager and Supervisor.

Skills

Interpersonal skills

Written/verbal communication

Conflict management

Microsoft Office proficiency

Education

High school diploma or equivalent

Tools

Word

Excel

Outlook

Job description

Job SummaryThrough Tailored Care Management, Behavioral Health Tailored Plan beneficiaries will have a designated care manager supported by a multidisciplinary care team to provide whole-person care management that addresses all their needs, spanning physical health, behavioral health, pharmacy, long-term services and supports (LTSS), and unmet health related resource needs. The Care Manager Extender will assist in meeting the needs of the member, create additional workforce capacity, and allow care managers and supervisors to focus on key tasks for assigned members as well as permit them additional time for members with intensive or complex needs.ResponsibilitiesShare personal story to assist/support the member.Performing general outreach, engagement, and follow-up with members.Coordinating services/appointments (e.g., appointment/wellness reminders, arranging transportation).Engaging in health promotion activities (as defined in the Tailored Care Management Provider Manual) and knowledge sharing.Sharing information with the care manager and other members of the care team on the member’s circumstances.Providing and tracking referrals and providing information and assistance in obtaining and maintaining community-based resources and social support services.Participating in case conferences.Support the care manager in assessing and addressing unmet health-related resource needs.Regular communication and coordinate efforts with Care Manager and Care Manager Supervisor to decrease duplicative and inappropriate outreach to assigned members.Other duties as assigned.QualificationsIs at least 18 years of age.Has a high school diploma or equivalent.Is trained in Tailored Care Management (as described later in this document).Is supervised by a TCM Care Manager and meets one of the below requirements: 1. Be a person with lived experience with a behavioral health condition and a Certified Peer Support Specialist 2. Has one year of paid experience performing the types of functions described in the “Extender Functions” section below.Individuals who will be able to meet these qualifications, including, but not limited to the following:Certified Peer Support Specialists; orCommunity health workers (CHW), defined as individuals who have completed the NCCommunity Health Worker Standardized Core Competency Training (NC CHW SCCT); orIndividuals who served as Community Navigators prior to the implementation of Tailored PlansKnowledge, Skills, and Abilities:Person-Centered Thinking/planningKnowledge of using assessments to develop plans of care.Knowledge of LOC processesKnowledge of Medicaid basic, enhanced MHSUD, and waiver benefits plansFamiliarity with or intent to learn the use of Motivational Interviewing techniques.Strong interpersonal and written/verbal communication skills.Conflict management and resolution skillsProficient in Microsoft Office products (such as Word, Excel, Outlook, etc.)High level of diplomacy and discretion is required to effectively negotiate and resolve issues with minimal assistance.Ability to make prompt, independent decisions based upon relevant facts.Good organizational skills to prioritize duties and work with minimal levels of onsite supervision to consistently meet deadlines.We invite qualified candidates who are passionate about patient care to apply for this rewarding opportunity as a Care Manager Extender.E04JI802okl9409dbrp