Care Manager Extender: Community Navigator

Noble Hearts HR Consulting Inc.; Goldsboro (NC); On-site; USD 25,000 - 30,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

Paid Time Off (PTO)

10 paid holidays annually

Relias Training Platform for CEUs

Job summary

Noble Hearts HR Consulting & Staffing is seeking a compassionate Care Manager Extender to support Tailored Care Management in helping members navigate healthcare, behavioral health, and social services. In-person role under supervision, expanding care management capacity and ensuring access to services.

The position emphasizes engaging members, coordinating care, and connecting them with community resources while adhering to Tailored Care Management scope and training requirements.

Qualifications

• Must be at least 18 years old.
• High school diploma or equivalent (GED or certificate).
• Experience in care coordination or community resource navigation is a plus.

Responsibilities

• Assist with outreach and engagement activities to help members access needed services and supports.
• Support members in understanding care plans, appointments, referrals, and available services.
• Provide education and information regarding community resources and Medicaid services.
• Help identify and address barriers to care, including transportation, scheduling, communication, and access to services.
• Build positive, respectful relationships with members and support member-centered goals.
• Assist Care Managers with assigned care coordination and follow-up activities.
• Document member interactions, contacts, and activities accurately in the care management system.
• Communicate member needs, concerns, barriers, and updates to the assigned Care Manager.
• Assist with follow-up related to referrals, appointments, service connections, and community resources.
• Participate in team meetings and care coordination activities as requested.
• Connect members with appropriate community-based services, programs, and support resources.
• Assist members in navigating healthcare, behavioral health, social service, and community systems.
• Use community knowledge and, when applicable, lived experience to help members identify and access resources.
• Assist members with social determinants of health needs, including: Housing, Food and nutrition, Employment, Transportation, Healthcare access, Other community and social supports.
• Work under the direction and supervision of the Care Manager and perform only assigned and delegated functions.
• Maintain member confidentiality and comply with HIPAA and organizational policies.
• Ensure all activities remain within the approved Care Manager Extender scope of practice.
• Complete and maintain all required training in accordance with applicable state and federal requirements.
• Collaborate effectively with Care Managers, Supervisory Care Managers, and other members of the care team.

Skills

Compassionate & member-focused

Strong communicator

Organized

Documentation

Confidentiality

Independent with team collaboration

Education

High school diploma or equivalent

Job description

Noble Hearts HR Consulting & Staffing is seeking a compassionate Care Manager Extender to support Tailored Care Management in helping members navigate healthcare, behavioral health, and social services. In-person role under supervision, expanding care management capacity and ensuring access to services.

The position emphasizes engaging members, coordinating care, and connecting them with community resources while adhering to Tailored Care Management scope and training requirements.