Care Manager & Client Experience Lead

Caring for Portland, LLC; Lincoln City (OR); Hybrid; USD 60,000 - 86,000; Full time

Job summary

Caring for Portland, LLC is seeking a Care Manager to coordinate care, ensure compliance, and lead staffing and scheduling across our Oregon-based branches. The role centers on delivering consistent, high-quality support to Clients, families, and Caregivers.

You will develop individualized service plans, conduct regular assessments, and manage authorizations to support accurate billing, while maintaining branch compliance and coordinating orientation for new hires.

Qualifications

• Experience in home care, healthcare coordination, or client-facing service roles preferred.
• Highly organized with strong attention to detail and accurate record-keeping practices.
• Excellent written and verbal communication skills in English.

Responsibilities

• Provide 5-star service to all incoming calls, serving as a key communication hub for Clients, families, Caregivers, Case Managers, and referral partners
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all assigned Clients
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy
• Support scheduling and staffing to minimize overtime, reduce service disruptions, and ensure consistent shift coverage
• Provide after-hours support as needed to maintain seamless care continuity
• Maintain Branch compliance efforts, including compliant licensing documentation
• Conduct weekly New Hire Orientation sessions for incoming Caregivers

Skills

Organized

Proactive communicator

Attention to detail

Compliance-minded

HIPAA knowledge

Team collaboration

Tech-savvy

Multitasking

Customer service

Tools

Scheduling systems

Billing software

Healthcare management systems

Job description

Caring for Portland, LLC is seeking a Care Manager to coordinate care, ensure compliance, and lead staffing and scheduling across our Oregon-based branches. The role centers on delivering consistent, high-quality support to Clients, families, and Caregivers.

You will develop individualized service plans, conduct regular assessments, and manage authorizations to support accurate billing, while maintaining branch compliance and coordinating orientation for new hires.