Care Manager: Home Care Coordination Lead

Caring for Portland, LLC; Eugene (OR); On-site; USD 55,000 - 75,000; Full time

Benefits offered by this job

Paid Time Off

Dental Insurance

Life Insurance

Employee Assistance Program

Health Insurance Plans

401(k) with employer match

Professional Development

Training & Orientation Week

Supportive Team

Job summary

The Care Manager position at Caring for Others plays a central role in care coordination, compliance, staffing and scheduling, client communication, and branch operations. You will connect Clients, families, Caregivers, and partners to ensure high-quality, consistent service.

Responsibilities include developing service plans, coordinating care, managing authorizations, and leading new hire orientation to support a compliant, efficient operation.

Qualifications

• Experience in home care, healthcare coordination, or a client-facing service role preferred.
• Highly organized with strong attention to detail and accurate record-keeping.
• Proactive communicator with excellent interpersonal skills and a warm, professional presence.
• Solutions-oriented and able to handle multiple priorities in a fast-paced environment.
• Commitment to compliance, HIPAA standards, and accurate documentation.
• Strong collaboration skills with a team-first mindset and high-quality customer service.

Responsibilities

• Provide 5-star service to all incoming calls, acting as a communication hub for Clients, families, Caregivers, Case Managers, and referral partners.
• Coordinate care services to ensure timely, consistent, and appropriate service delivery for all Clients.
• Develop individualized service plans and conduct initial and ongoing Client assessments for quality and compliance.
• Prepare Client welcome materials, intake documentation, and manage authorizations to support billing accuracy.
• Support scheduling and staffing to minimize overtime and ensure consistent shift coverage.
• Provide after-hours support as needed to maintain seamless care continuity.
• Maintain Branch compliance efforts, including compliant licensing documentation.
• Conduct weekly New Hire Orientation sessions for incoming Caregivers.

Skills

Highly organized

Strong communication

Proactive communicator

Team collaboration

Tech-savvy

Attention to detail

Customer service mindset

Tools

Scheduling software

Job description

The Care Manager position at Caring for Others plays a central role in care coordination, compliance, staffing and scheduling, client communication, and branch operations. You will connect Clients, families, Caregivers, and partners to ensure high-quality, consistent service.

Responsibilities include developing service plans, coordinating care, managing authorizations, and leading new hire orientation to support a compliant, efficient operation.