Care Management Support Specialist

Molina Healthcare; Waukesha (WI); On-site; USD 21,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking an administrative support professional to assist care management by handling case assignments, scheduling, data entry, and member correspondence. This role contributes to integrated delivery of care and supports the care management team.

The ideal candidate has at least 1 year in healthcare admin, strong MS Office skills, excellent communication, and attention to detail. CMA certification is preferred.

Qualifications

• At least 1 year of experience in an administrative support role in health care, or equivalent.
• Strong attention to detail and problem-solving skills.
• Proficient with Microsoft Office (Outlook, Word, Excel) or similar software.
• Excellent customer service and communication skills.
• Time-management and organizational abilities.

Responsibilities

• Facilitates administrative support including case assignment, scheduling, data entry, and clerical tasks.
• Assists in initial review and assignment of cases to care managers.
• Reviews data to identify member needs and supports care plan implementation.
• Schedules member visits with care managers and coordinates services.
• Screens members per Molina policies and supports care management staff.
• Promotes internal and external communication to enhance care management services.

Skills

Attention to detail

Problem-solving

Customer service

Time-management

Verbal and written communication

Organizational skills

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an administrative support professional to assist care management by handling case assignments, scheduling, data entry, and member correspondence. This role contributes to integrated delivery of care and supports the care management team.

The ideal candidate has at least 1 year in healthcare admin, strong MS Office skills, excellent communication, and attention to detail. CMA certification is preferred.