Care Management Support Specialist

Molina Healthcare; Town of Texas (WI); Remote; USD 38,000 - 48,000; Full time

Job summary

Molina Healthcare is seeking an Administrative Support professional to assist the care management team in delivering integrated care. You will handle scheduling, data entry, and correspondence for care management with emphasis on accuracy and customer service.

You will review cases, assist in assignments, schedule member visits, and coordinate services in line with member benefit plans, working with care managers and providers to promote effective care delivery.

Qualifications

• At least 1 year in an administrative role in health care or equivalent education/experience.
• Detail-oriented with strong accuracy.
• Strong problem-solving and customer service skills.
• Proficient with Microsoft Office (Outlook, Word, Excel).
• Excellent verbal and written communication.
• Effective time management and organization.

Responsibilities

• Provide administrative support for care management activities.
• Assist in case management assignment and scheduling.
• Review data to identify member needs and support care plans.
• Schedule member visits with care managers.
• Screen members per Molina policies and assist services.
• Coordinate required member services with benefit plans.
• Promote internal and external communications to support care management.
• Process member and provider correspondence.

Skills

Attention to detail

Problem-solving

Customer service

Time management

Organizational skills

Verbal communication

Written communication

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office

Job description

Molina Healthcare is seeking an Administrative Support professional to assist the care management team in delivering integrated care. You will handle scheduling, data entry, and correspondence for care management with emphasis on accuracy and customer service.

You will review cases, assist in assignments, schedule member visits, and coordinate services in line with member benefit plans, working with care managers and providers to promote effective care delivery.