Care Management Support Specialist

Molina Healthcare; Bothell, Northern (WA, KY); Hybrid; USD 62,441,000 - 95,597,000; Full time

Job summary

Molina Healthcare is seeking an administrative support professional in Bothell, WA to assist the care management function and interdisciplinary teams in delivering integrated care. The role emphasizes organizing case assignments, scheduling, data entry, and customer service to support high-quality member care.

The candidate should have at least 1 year in health care admin, strong detail orientation, and proficiency with Microsoft Office. CMA certification is preferred; Equal Opportunity Employer.

Qualifications

• At least 1 year of experience in an administrative support role in health care, or equivalent combination of relevant education and experience.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principle member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.

Skills

Administrative support

Attention to detail

Problem solving

Microsoft Office proficiency

Customer service

Time management

Verbal and written communication

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Molina Healthcare is seeking an administrative support professional in Bothell, WA to assist the care management function and interdisciplinary teams in delivering integrated care. The role emphasizes organizing case assignments, scheduling, data entry, and customer service to support high-quality member care.

The candidate should have at least 1 year in health care admin, strong detail orientation, and proficiency with Microsoft Office. CMA certification is preferred; Equal Opportunity Employer.