Care Management Support Specialist

Molina Healthcare; Des Moines (IA); Remote; USD 34,000 - 44,000; Full time

Job summary

Molina Healthcare in Des Moines, IA is seeking an administrative support specialist to assist the care management function. You will support case assignment, scheduling, data entry, and communications across the care team to help deliver integrated member care.

The role emphasizes attention to detail, strong communication, and proficient use of Microsoft Office in a healthcare environment. Equal opportunity employer with competitive benefits.

Qualifications

• At least 1 year of experience in an administrative support role in health care, or equivalent combination of relevant education and experience.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principle member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.

Skills

Attention to detail

Problem-solving

Microsoft Office

Customer service

Time-management

Verbal and written communication

Organizational skills

Tools

Microsoft Outlook

Excel

Job description

Molina Healthcare in Des Moines, IA is seeking an administrative support specialist to assist the care management function. You will support case assignment, scheduling, data entry, and communications across the care team to help deliver integrated member care.

The role emphasizes attention to detail, strong communication, and proficient use of Microsoft Office in a healthcare environment. Equal opportunity employer with competitive benefits.