Care Management Admin Specialist

Molina Healthcare; Des Moines (IA); Hybrid; USD 19,000 - 40,000; Full time

Job summary

Molina Healthcare is seeking a detail-oriented administrative assistant to support care management operations in Des Moines, IA. You will handle case assignment, scheduling, data entry and compliant correspondence to help deliver coordinated member care.

In this role you will review cases, assist care managers with assignments, coordinate member visits and services, and maintain clear communication with providers and internal teams to ensure timely support and quality service for members.

Qualifications

• Administrative support experience in health care or equivalent.
• Strong attention to detail and problem-solving abilities.
• Excellent customer service and communication skills.

Responsibilities

• Provides administrative support for care management including case assignment and scheduling.
• Assists in initial review of case levels and assigns to care managers.
• Reviews data to identify member needs and supports care plan implementation.
• Schedules member visits with care managers as needed.
• Screens members per Molina policies and assists in identifying services.
• Coordinates required member services per benefit plan.
• Promotes internal and external communication to enhance care management.
• Processes member and provider correspondence.

Skills

Attention to detail

Customer service

Time management

Written and verbal communication

Data entry

Microsoft Office proficiency

Tools

Microsoft Office

Outlook

Excel

Job description

Molina Healthcare is seeking a detail-oriented administrative assistant to support care management operations in Des Moines, IA. You will handle case assignment, scheduling, data entry and compliant correspondence to help deliver coordinated member care.

In this role you will review cases, assist care managers with assignments, coordinate member visits and services, and maintain clear communication with providers and internal teams to ensure timely support and quality service for members.