Care Management Support Specialist

Molina Healthcare; La Crosse (WI); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Molina Healthcare in La Crosse, WI, is seeking an administrative support specialist to assist the care management function. You will handle scheduling, screening, data entry and correspondence to support integrated delivery of care across the continuum.

The role emphasizes strong attention to detail, problem-solving, and excellent customer service, with proficiency in Microsoft Office and related software to support care management operations.

Qualifications

• At least 1 year of experience in an administrative support role in health care, or equivalent combination of relevant education and experience.
• Strong attention to detail.
• Problem-solving skills.
• Working knowledge of Microsoft Office (Outlook, Word, Excel) or other comparable software.
• Excellent customer service skills.
• Time-management and organizational skills.
• Strong verbal and written communication skills.
• Microsoft Office suite/applicable software program(s) proficiency.

Responsibilities

• Facilitates administrative support including case assignment, member screening and scheduling, correspondence processing, data entry and telephone and clerical support for team facilitating care management related services for members.
• Facilitates initial review of assigned case levels and assists in case management assignment to care managers.
• Reviews data to identify principle member needs and works under the direction of the care manager to implement care plan.
• Schedules member visits with care managers as needed.
• Screens members according to Molina policies and processes and assists care management staff during process of identifying appropriate member services.
• Coordinates required member services in accordance with member benefit plan.
• Promotes communication both internally and externally to enhance effectiveness of care management services.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem-solving

Customer service

Time management

Communication skills

Education

Certified Medical Assistant (CMA)

Tools

Microsoft Office Suite

Job description

Molina Healthcare in La Crosse, WI, is seeking an administrative support specialist to assist the care management function. You will handle scheduling, screening, data entry and correspondence to support integrated delivery of care across the continuum.

The role emphasizes strong attention to detail, problem-solving, and excellent customer service, with proficiency in Microsoft Office and related software to support care management operations.