Care Management Support Specialist

Jobtome; Jacksonville (FL); On-site; USD 21,000 - 40,000; Full time

Benefits offered by this job

Competitive benefits

Job summary

Jobtome in Jacksonville, FL is seeking an administrative support professional to assist the care management team in delivering integrated member care. The role emphasizes accurate data entry, scheduling, and coordination of services to support care managers and enhance care quality.

Preferred CMA certification with strong Microsoft Office skills, exemplary communication, and a detail-oriented approach. This position reports to the care management function within Molina Healthcare's broader team.

Qualifications

• 1+ year of administrative support experience in health care or equivalent.
• Strong attention to detail and problem-solving skills.
• Proficient in Microsoft Office (Outlook, Word, Excel) or similar software.
• Excellent customer service, time-management, and organizational abilities.
• Strong verbal and written communication skills.

Responsibilities

• Provides non-clinical administrative support to care management.
• Assists with case assignment and scheduling for care management.
• Reviews data to identify member needs and supports care plan implementation.
• Schedules member visits with care managers.
• Screens members per Molina policies and assists in identifying services.
• Coordinates required member services per member benefit plan.
• Promotes internal and external communication to support care management.
• Processes member and provider correspondence.

Skills

Attention to detail

Problem solving

Customer service

Time management

Verbal communication

Written communication

Education

High school diploma or equivalent

Certified Medical Assistant (CMA)

Tools

Microsoft Office (Outlook, Word, Excel)

Job description

Jobtome in Jacksonville, FL is seeking an administrative support professional to assist the care management team in delivering integrated member care. The role emphasizes accurate data entry, scheduling, and coordination of services to support care managers and enhance care quality.

Preferred CMA certification with strong Microsoft Office skills, exemplary communication, and a detail-oriented approach. This position reports to the care management function within Molina Healthcare's broader team.