Care Management Support Coordinator II

Centene Corp.; Oklahoma; Remote; USD 25,000 - 39,000; Full time

Job summary

Centene Corp. is seeking a Care Management Support Coordinator II to remotely support Oklahoma members. The role involves outreach, scheduling, and resolving member/provider inquiries with strong customer service and organizational skills.

Responsibilities include onboarding, sending educational materials, and maintaining non-clinical member records per regulatory guidelines, while leveraging knowledge of benefits and SDOH resources.

Qualifications

• High School diploma or GED is required.
• 1–2 years of related healthcare experience preferred.
• Experience in care management or healthcare call center is a plus.
• Strong organization and communication skills; proficient with computer systems.
• Knowledge of benefits, resources and SDOH referrals.

Responsibilities

• Outreach to members by phone to support care plan steps and scheduling.
• Assist members and providers with questions or concerns about care/service.
• Support onboarding and perform day-to-day administrative duties.
• Send welcome letters and program materials to facilitate relationships.
• Document non-clinical member records in line with state/regulatory requirements.

Skills

Call center

Customer service

Communication

Organization

Computer literacy

Education

High School diploma or GED

Job description

## Care Management Support Coordinator IIApply: Remote-OK: Full time: Posted Today: 1662451**Position Purpose:** Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.**Key Details:** Applicants must reside in Oklahoma. The ideal candidate will have healthcare experience and be highly organized, self-motivated, and computer savvy. The candidate should also have call center experience and demonstrate excellent customer service and communication skills. The standard work schedule is Monday through Friday, from 8:00 AM to 5:00 PM, with evening and weekend work required based on program and client needs.* Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service* Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service* May apply working knowledge of assigned health plan(s) activities and resources* Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols* Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship* Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed* Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs* Performs other duties as assigned* Complies with all policies and standards**Education/Experience:** Requires a High School diploma or GED Requires 1 – 2 years of related experiencePay Range: $17.84 - $28.02 per hour