Care Coordinator II

Centene Corp.; Fort Smith (AR); On-site; USD 37,000 - 58,000; Full time

Job summary

Centene Corp. in Fort Smith, Arkansas is seeking a Care Coordinator II to support care management activities. The role requires outreach to members via phone or home visits, coordinating care plans with providers, and maintaining accurate records while ensuring continuity of care.

The ideal candidate has a High School diploma or GED with 1–2 years of related experience; a Bachelor's degree in a health-related field is preferred for AR Total Care plans. Travel up to 30% is required.

Qualifications

• Requires a High School diploma or GED.
• 1–2 years of related care coordination experience.
• Bachelor’s degree in social science/health-related field preferred for AR Total Care plan.

Responsibilities

• Outreach to members by phone or home visits to discuss care plan and resources.
• Coordinate care activities based on the plan with providers and members/caregivers.
• Respond to inquiries about care plans and help with referrals to care managers and community resources.
• Document and maintain member records per state and regulatory requirements.
• Educate members on benefits and resources available and ensure continuity of care.

Skills

Care coordination

Member outreach

Documentation

Communication with providers

Education

High School diploma or GED

Bachelor's degree in social science/health-related field

Tools

None

Job description

## Care Coordinator IIApply: Fort Smith-Arkansas(72901): Full time: Posted Today: 1662047**Position Purpose:** Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. **Key Details:** Candidates must reside in or near Sebastian or Crawford County, Arkansas, and be able to travel throughout the assigned service area to conduct member visits and coordinate care. * Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate* Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed* Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan* Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service* May support performing service assessments/screenings for members and documenting the member’s care needs* Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed* Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards* Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager* Provide education on benefits and resources available* Performs other duties as assigned.* Complies with all policies and standards.**Education/Experience:** Requires a High School diploma or GED. Requires 1 – 2 years of related experience **License/Certification:*** For Arkansas Total Care plan - Bachelor's degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. requiredPay Range: $17.84 - $28.02 per hour