Care Management Support Coordinator II

Centene Corp.; Northern (KY); Hybrid; USD 25,000 - 39,000; Full time

Benefits offered by this job

Remote work

Health insurance

401K

Stock purchase plan

Tuition reimbursement

Paid time off

Flexible work schedules

Job summary

Centene Corp. is seeking a Care Management Support Coordinator II for a remote role aligned with EST. You will perform outreach, answer calls, and help schedule services while supporting member onboarding and education.

In this role, you will document non-clinical member records, connect members with resources, and assist providers with care plan procedures, ensuring compliance with state and regulatory guidelines. Previous call center or healthcare experience is preferred.

Qualifications

• High School diploma or GED required.
• 1–2 years of related experience required.

Responsibilities

• Perform outreach to members via phone to support care plan steps and resources.
• Answer inbound/outbound calls from members and providers.
• Schedule services and coordinate care for members.
• Document non-clinical member records to comply with state and regulatory guidelines.
• Assist with onboarding and sending welcome letters and educational materials.

Skills

Call center experience

Healthcare experience

Outbound calls

Customer service

Education

High School diploma or GED

Job description

## Care Management Support Coordinator IIApply: Remote-PA: Full time: Posted Today: 1662155**Position Purpose:** Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services. Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines. **Key Details:** This is a remote position. Schedule will align with EST. Majority of the day will be spent making outbound calls to members and providers. Previous call center or healthcare experience preferred. * Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service* Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service* May apply working knowledge of assigned health plan(s) activities and resources* Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols* Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship* Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed* Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs* Performs other duties as assigned* Complies with all policies and standards**Education/Experience:** Requires a High School diploma or GED Requires 1 – 2 years of related experiencePay Range: $17.84 - $28.02 per hour **At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.** You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective. It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules. Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status. Total compensation may also include additional forms of incentives. Benefits may be subject to program eligibility.Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.