Care Management Support Coordinator II

Centene Management Company LLC; United States; Remote; USD 25,000 - 39,000; Full time

Benefits offered by this job

Health insurance

401K and stock purchase plans

Tuition reimbursement

Paid time off plus holidays

Flexible work schedules

Job summary

Centene Management Company LLC is seeking a detail-oriented, healthcare‑savvy professional to support administrative care management activities. You will perform outreach, answer inbound calls, and schedule services, acting as the front-line contact for members, providers, and staff.

You will document non‑clinical member records to ensure compliance with state and regulatory guidelines and support onboarding with welcome letters and educational materials.

Qualifications

• Requires a High School diploma or GED.
• Requires 1–2 years of related experience.
• Healthcare experience and strong organizational and communication skills preferred.

Responsibilities

• Outreach to members via phone to support care plan steps and scheduling.
• Answer inbound calls and resolve issues; document member records per state/regulatory guidelines.
• Support onboarding and day-to-day administrative duties, including sending welcome letters and program materials.
• Explain care plan procedures and connect members to health plan and community resources.

Skills

Call center experience

Customer service

Computer skills

Education

High School diploma or GED

Job description

Position Purpose

Supports administrative care management activities including performing outreach, answering inbound calls, and scheduling services.

Serves as a point of contact to members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

Provides outreach to members via phone to support with care plan next steps, community or health plan resources, questions or concerns related to scheduling and ongoing education for both the member and provider throughout care/service.

Provides support to members to connect them to other health plan and community resources to ensure they are receiving high-quality customer care/service.

May apply working knowledge of assigned health plan(s) activities and resources.

Serves as the front-line support on various member and/or provider inquiries, requests, or concerns which may include explaining care plan procedures, and protocols.

Supports member onboarding and day-to-day administrative duties including sending out welcome letters, related correspondence, and program educational materials to assist in the facilitation of a successful member/provider relationship.

Documents and maintains non-clinical member records to ensure standards of practice and policies are in accordance with state and regulatory requirements and provide to providers as needed.

Knowledge of existing benefits and resources locally and make referrals to address Social Determinants of Health (SDOH) needs.

Performs other duties as assigned.

Complies with all policies and standards.

Key Details

Applicants must reside in Oklahoma.

The ideal candidate will have healthcare experience and be highly organized, self-motivated, and computer savvy.

The candidate should also have call center experience and demonstrate excellent customer service and communication skills.

Standard work schedule is Monday through Friday, from 8:00 AM to 5:00 PM, with evening and weekend work required based on program and client needs.

Education / Experience

Requires a High School diploma or GED.

Requires 1 – 2 years of related experience.

Pay Range

Pay Range: $17.84 - $28.02 per hour.

Actual pay will be adjusted based on an individual's skills, experience, education, and other job-related factors permitted by law, including full-time or part-time status.

Total compensation may also include additional forms of incentives.

Benefits may be subject to program eligibility.

Benefits

Centene offers a comprehensive benefits package including: competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and a flexible approach to work with remote, hybrid, field or office work schedules.

• competitive pay


• health insurance


• 401K and stock purchase plans


• tuition reimbursement


• paid time off plus holidays


• a flexible approach to work with remote, hybrid, field or office work schedules

Equal Opportunity Employer

Centene is an equal opportunity employer that is committed to diversity, and values the ways in which we are different.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other characteristic protected by applicable law.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

About Centene

At Centene, we connect people to the care they need to live healthier lives — and the work you do here makes that impact real every day.

You’ll take on meaningful challenges that directly support individuals, families, and communities, building your skills while making healthcare more accessible and effective.

It’s work with a purpose you can see, backed by a team committed to improving lives well beyond the workday.

We provide access to high-quality healthcare, innovative programs and a wide range of health solutions that help families and individuals get well, stay well and be well.