Care Coordinator II

Centene Corp.; Fayetteville (AR); On-site; USD 51,119,000 - 80,289,000; Full time

Job summary

Centene Corp. in Fayetteville, AR is seeking a Care Coordinator II to support care management for members with developmental disabilities and behavioral health needs. You will conduct outreach by phone or home visits and help implement care plans.

This field-based role requires residency in Washington, Benton, or Madison counties and travel up to 30%. The position emphasizes coordinating with healthcare providers and delivering education on available resources.

Qualifications

• High school diploma or GED required.
• 1–2 years of related care coordination experience.
• Driver's license and ability to travel up to 30%.

Responsibilities

• Outreach to members via phone or home visits to discuss care plan and next steps.
• Coordinate care activities based on care/service plan with providers and members.
• Respond to member or provider inquiries related to care plan and services.
• Communicate with care managers and practitioners to facilitate services.
• Support service assessments/screenings and document member needs.
• Maintain member records per state/regulatory requirements.
• Identify needs and refer to Care Manager or community resources.
• Provide education on benefits and resources available.

Skills

Care coordination

Member outreach

Home visits

Education on benefits

Documentation

Regulatory compliance

Communication

Education

Bachelor's degree in social science/health-related field

High school diploma with 1+ year care coordination experience

Job description

## Care Coordinator IIApply: Fayetteville-Arkansas(72701): Springdale-Arkansas(72762): Full time: Posted Today: 1663178**Position Purpose:** Supports care management activities and the teams assigned to members to ensure services are delivered by the healthcare providers and partners and continuity of care/member satisfaction is achieved. Interacts with members by performing member outreach telephonically or through home-visits and documents the plan for care/services of activities. **Key Details:** This is a field-based role supporting members with developmental disabilities and behavioral health needs. Candidates must reside in one of the following Arkansas counties: Washington, Benton, or Madison, to effectively serve members within the assigned territory. * Provides outreach to members via phone or home visits to engage members and discuss care plan/service plan including next steps, resources, questions or concerns related to recommended care, and ongoing education for the member throughout care/service, as appropriate* Coordinates care activities based on the care plan/service plan and works with healthcare and community providers and partners, and members/caregivers to accommodate changes or progress, as needed* Serves as support on various member and/or provider inquiries, requests, or concerns related to care plan/service plan* Communicates with care managers, practitioners, and others as needed to facilitate member services and to ensure continuity of care/service* May support performing service assessments/screenings for members and documenting the member’s care needs* Supports documenting and maintaining member records in accordance with state and regulatory requirements and distribution to providers as needed* Follows standards of practice and policies compliant with contractual requirements and regulatory guidelines and standards* Ability to identify needs and make referrals to Care Manager, community based organizations, and Disease Manager* Provide education on benefits and resources available* Performs other duties as assigned.* Complies with all policies and standards.**Education/Experience:** Requires a High School diploma or GED. Requires 1 – 2 years of related experience **License/Certification:*** For Arkansas Total Care plan - Bachelor's degree in social science/health-related field or a high school diploma with at least one (1) year of experience coordinating care for developmentally or intellectually disabled clients or behavioral health clients. This position is designated as safety sensitive in Arkansas and requires a driver's license, child and adult maltreatment check (before hire and recurring), and a drug screen (at time of hire and recurring). Must reside in AR or border city. Travel: 30%. requiredPay Range: $17.84 - $28.02 per hour