Care Management Support Coordinator II

Centene; Dallas (TX); Remote; USD 80,000 - 100,000; Full time

Job summary

An established industry player is seeking a dedicated individual to support care management activities. This role involves outreach to members, answering inquiries, and ensuring high-quality customer care. You'll connect members with essential health plan and community resources while documenting records in compliance with regulations. With a focus on transforming community health, this position offers a chance to make a meaningful impact in the lives of many. Join a forward-thinking organization that values flexibility and provides a comprehensive benefits package, including health insurance and tuition reimbursement.

Benefits

Health Insurance

401K

Stock Purchase Plans

Tuition Reimbursement

Paid Time Off

Flexible Work Options

Qualifications

• 1-2 years of related experience preferred.
• High School diploma or GED required.

Responsibilities

• Provides outreach to members via phone to support care plan next steps.
• Documents and maintains non-clinical member records in compliance with standards.

Skills

Customer Service

Communication Skills

Problem Solving

Education

High School Diploma or GED

Job description

You could be the one who changes everything for our 28 million members. Centene is transforming the health of our communities, one person at a time. As a diversified, national organization, you’ll have access to competitive benefits including a fresh perspective on workplace flexibility.

Position Purpose: Supports administrative care management activities including outreach, answering inbound calls, and scheduling services. Acts as a point of contact for members, providers, and staff to resolve issues and documents member records in accordance with current state and regulatory guidelines.

1. Provides outreach to members via phone to support care plan next steps, community or health plan resources, questions or concerns related to scheduling, and ongoing education for both the member and provider throughout care/service.
2. Supports members by connecting them to health plan and community resources to ensure high-quality customer care.
3. Applies working knowledge of assigned health plan activities and resources.
4. Serves as the front-line support for member and provider inquiries, requests, or concerns, including explaining care plan procedures and protocols.
5. Supports member onboarding and handles administrative duties such as sending welcome letters, correspondence, and educational materials to facilitate successful member/provider relationships.
6. Documents and maintains non-clinical member records in compliance with standards and policies, and provides information to providers as needed.
7. Knows existing benefits and local resources, and makes referrals to address Social Determinants of Health (SDOH) needs.
8. Performs other duties as assigned and ensures compliance with all policies and standards.

Education/Experience: High School diploma or GED required. 1–2 years of related experience preferred.

Pay Range: $17.50 - $27.50 per hour

Centene offers a comprehensive benefits package including competitive pay, health insurance, 401K and stock purchase plans, tuition reimbursement, paid time off plus holidays, and flexible work options (remote, hybrid, field, or office schedules). Actual pay will be adjusted based on skills, experience, education, and other factors permitted by law. Total compensation may include additional incentives.

Centene is an equal opportunity employer committed to diversity. All qualified applicants will receive consideration without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or other protected characteristics.

Qualified applicants with arrest or conviction records will be considered in accordance with the LA County Ordinance and the California Fair Chance Act.

About the company

Centene Corporation is a publicly traded managed care company based in St.