Senior User Support Specialist II

CGS Federal (Contact Government Services); Atlanta (GA); On-site; USD 72,000 - 106,000; Full time

Job summary

An innovative firm is seeking a Senior User Support Specialist to enhance government services through advanced technical support. This role involves training and troubleshooting various web conferencing platforms, ensuring seamless communication for a large Federal agency. The ideal candidate will possess over four years of experience in user training and technical support, demonstrating a commitment to excellence and collaboration. Join a team that values honesty and professionalism, offering a comprehensive benefits package and opportunities for professional growth. Be part of a mission that drives meaningful government innovation.

Benefits

Health insurance

Dental insurance

Vision insurance

Life insurance

401k

Flexible spending accounts

Paid time off

Qualifications

• 4+ years experience with web conferencing tools.
• Certified trainer in Zoom.gov and other platforms.

Responsibilities

• Provide technical support for web conferencing tools.
• Train users on Zoom.gov, Skype, WebEx, Teams, and Adobe Connect.

Skills

Zoom.gov

Skype for Business

WebEx

Adobe Connect

Teams

Troubleshooting audio/video issues

User training

Education

Undergraduate degree

Job description

Join to apply for the Senior User Support Specialist II role at CGS Federal (Contact Government Services).

CGS Federal (Contact Government Services) provided pay range

This range is provided by CGS Federal (Contact Government Services). Your actual pay will be based on your skills and experience — talk with your recruiter to learn more.

Base pay range

$72,895.00/yr - $105,293.00/yr

Employment Type: Full Time, Senior-level

Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

• Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: Zoom.gov, Skype for Business, WebEx, Teams, Adobe Connect.
• 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
• Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
• Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc.) and resolve them.
• 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for Business.
• Troubleshooting all technical issues with users including audio/video issues.
• 4+ years of demonstrated experience in setting up and monitoring WebEx training and troubleshooting issues.
• 4+ years of demonstrated experience with Adobe Connect, including setup, monitoring meetings, training, troubleshooting, and resolving issues.
• 4+ years of demonstrated experience with Teams, including setup, user training, troubleshooting, and resolution.

Qualifications:

• Must have an undergraduate degree.
• Certified trainer in web conferencing platforms (Zoom.gov, Adobe Connect, Skype for Business, WebEx).
• Ability to describe differences between basic and licensed accounts, and the advantages/disadvantages of each platform.
• Must be a US Citizen upfront.
• Must be able to obtain a Public Trust security clearance.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs. We are committed to solving the most challenging and dynamic problems.

We value honesty, professionalism, and quality work, and we care about our employees by offering a comprehensive benefits package including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join our team and contribute to meaningful government innovation!

Explore additional job opportunities on our Job Board.

For more information about CGS, visit https://www.cgsfederal.com or contact: [e-mail].