Applications & Development Support Manager (1081745)

The Judge Group, INC.; Haslet (TX); On-site; USD 80,000 - 120,000; Full time

Job summary

An established industry player is seeking an Applications & Development Support Manager to lead a dynamic team in a fully onsite role. This position involves overseeing the design, planning, and maintenance of applications while ensuring effective project delivery and vendor management. The ideal candidate will have extensive experience in retail operations technology and a strong background in IT support roles. You will be responsible for coaching and mentoring team members, managing budgets, and collaborating with IT leadership to streamline processes. If you have a passion for technology and leadership, this is the perfect opportunity to make a significant impact.

Qualifications

• 7-10 years experience in retail operations technology, with a focus on IT support roles.
• Strong experience with SQL, PowerShell, and ERP systems required.

Responsibilities

• Lead the design and maintenance of applications and programs.
• Manage a team of developers and application support engineers.

Skills

Analytical Skills

Problem-Solving

Leadership

Communication Skills

Customer Service

Education

Bachelor's degree in Computer Science or related field

Tools

SQL

PowerShell

ETL/Data Warehouse

ERP (JDE, SAP, PDI)

.NET

SIEM solutions

Job description

Our client is currently seeking a Applications & Development Support Manager.
*This is a fully onsite and direct hire (W2) opportunity!*

This job will have the following responsibilities:

• Provide leadership in the design, planning, operation, architecture, and maintenance of all programs and applications.
• Responsible for the delivery of development projects, maintenance, minor enhancements, and production support.
• Initially manage a team of 3 developers and 4 application support engineers.
• Demonstrate leadership by coaching, mentoring, and providing guidance to support and encourage the development of team members.
• Work closely with the CTO and business units to ensure projects are tracked, communicated, and committed delivery dates are met.
• Develop and manage department budget to ensure compliance with stated goals, guidelines, and strategic initiatives.
• Experienced working with multiple vendors to coordinate delivery of 3rd party programs.
• Manage vendor relationships to ensure the company is getting the best possible resources and that vendors are staying on task and on schedule with our projects.
• Manage the design, implementation, and documentation of IT policies, procedures, and standards as it relates to software development and support.
• Provide leadership in the development, implementation, and support of IT change management processes.
• Work closely with other IT leadership such as the infrastructure manager and service desk manager to coordinate Tier II activities in the application space.
• Independent travel 10% and work after hours, weekends, and holidays as needed, periodically assisting and supporting the store acquisition onboarding process.

Qualifications & Requirements:

• Bachelor's degree in computer science or a related field, or an equivalent combination of education and related experience.
• Seven to ten years’ experience in a retail operations technology environment required; retail point of sale experience preferred.
• Five to eight years’ experience developing and managing people in IT support roles such as software developers and application support engineers.
• Previous experience with SIEM solutions and ITIL processes is very important.
• Excellent analytical and problem-solving abilities.
• Experience with ERP such as PDI.
• Tech Stack: SQL, PowerShell, FTP, ETL/Data Warehouse, ERP (JDE, SAP, PDI), .NET (Azure Data Warehousing is a plus).
• Strong presentation skills and the ability to create and maintain standard operating procedures and document system processes.
• Excellent written and verbal communication and customer service skills.
• Experienced with various programming languages such as C#, PowerShell, SQL on Microsoft SQL Server (using Microsoft Visual Studio targeting Windows).
• The current team supports Verifone and Gilbarco POS, store MG’s, internet, phones, back-office PC, integrating self-checkouts, CRIND limit changes, Trendar/Comdata POS, as well as various applications.