Senior User Support Specialist II

Contact Government Services, LLC; Dallas (TX); On-site; USD 72,000 - 106,000; Full time

Job summary

An established industry player is looking for a Senior User Support Specialist to enhance government innovation through effective technical support. This role involves training users on various web conferencing tools and troubleshooting technical issues to ensure seamless communication. The ideal candidate will thrive in a collaborative environment and contribute to meaningful government projects. With a commitment to employee growth and a comprehensive benefits package, this position offers a rewarding opportunity to make a significant impact in the public sector. If you are passionate about technology and eager to support government initiatives, this is the perfect role for you.

Benefits

Health, Dental, and Vision Insurance

Life Insurance

401k

Flexible Spending Account

Paid Time Off

Observance of State/Federal Holidays

Qualifications

• Must have an undergraduate degree and be a US Citizen.
• Certified trainer in web conferencing tools required.

Responsibilities

• Setup, monitor, and troubleshoot web conferencing tools.
• Train over 100 users on Zoom.gov and other platforms.

Skills

Web Conferencing Tools

Zoom.gov

Skype for Business

WebEx

Adobe Connect

Technical Troubleshooting

User Training

Education

Undergraduate Degree

Tools

Zoom.gov

Skype for Business

WebEx

Adobe Connect

Job description

Senior User Support Specialist II

Employment Type: Full Time, Senior-level

Department: Information Technology

CGS is seeking a Senior User Support Specialist to join our team in supporting a wide-ranging technical support initiative for a large Federal agency.

CGS brings motivated, highly skilled, and creative people together to solve the government’s most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities.

Skills and attributes for success:

1. Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools including but not limited to: (a) Zoom.gov (b) Skype for Business (c) WebEx (d) Team Meeting (e) Adobe Connect.
2. 4+ years demonstrated ability to set up and disable Zoom.gov accounts.
3. Demonstrated ability to train over 100 users in all aspects of Zoom.gov use.
4. Demonstrated ability to diagnose issues with Zoom (audio/video; links, etc).
5. Demonstrated ability to resolve issues with Zoom.
6. 4+ years of demonstrated experience in training over 100 users in all aspects of Skype for Business.
7. Troubleshooting all technical issues with users including but not limited to audio/video issues.
8. 4+ years of demonstrated experience in setting up and monitoring WebEx training.
9. 4+ years of demonstrated experience in all aspects of Adobe Connect.
10. 4+ years of demonstrated experience in setting up Team Meetings; training over 100 users; troubleshooting technical issues; and resolving issues.

Qualifications:

1. Must have an undergraduate degree.
2. Certified trainer in web conferencing (Zoom.gov, Adobe Connect, Skype for Business, WebEx).
3. Must be able to describe differences between basic and licensed accounts, and the advantages and disadvantages of each platform.
4. Must be a US Citizen upfront.
5. Must be able to obtain a Public Trust security clearance.

Our commitment:

Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our client’s specific needs.

We care about our employees. Therefore, we offer a comprehensive benefits package:

• Health, Dental, and Vision
• Life Insurance
• 401k
• Flexible Spending Account (Health, Dependent Care, and Commuter)
• Paid Time Off and Observance of State/Federal Holidays

Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

Join our team and become part of meaningful government innovation!

For more information about CGS please visit: https://www.cgsfederal.com or contact:

Email: [e-mail]

Salary: $72,895 - $105,293 a year