Senior User Support Specialist II

CGS Federal (Contact Government Services); Atlanta (GA); On-site; USD 72,000 - 106,000; Full time

Job summary

Join a forward-thinking company dedicated to enhancing government operations through innovative technology. As a Senior User Support Specialist, you'll leverage your expertise in web conferencing tools to provide essential support to a large Federal agency. This role emphasizes collaboration, creativity, and proactive service, as you will train users and resolve technical issues with platforms like Zoom.gov, Skype for Business, and Microsoft Teams. The company values professional growth and offers a comprehensive benefits package, ensuring a rewarding work environment for all team members.

Benefits

Health Insurance

Dental Insurance

Vision Insurance

401k

Paid Time Off

Qualifications

• Undergraduate degree required for the role.
• Certified trainer in web conferencing platforms is essential.

Responsibilities

• Setup, monitor, and troubleshoot issues with web conferencing tools.
• Train users on Zoom.gov and Skype for Business functionalities.

Skills

Web Conferencing Tools

Zoom.gov

Skype for Business

WebEx

Microsoft Teams

Adobe Connect

Audio/Video Troubleshooting

Education

Undergraduate Degree

Tools

Zoom.gov

Skype for Business

WebEx

Microsoft Teams

Adobe Connect

Job description

Job Title: Senior User Support Specialist

CGS Federal (Contact Government Services) is seeking a Senior User Support Specialist to join our team supporting a large Federal agency with technical support initiatives.

Pay Range

This range is provided by CGS Federal. Your actual pay will depend on your skills and experience. Please discuss with your recruiter for more details.

Base pay range: $72,895.00/yr - $105,293.00/yr

Employment Details

• Type: Full Time, Senior-level
• Department: Information Technology

Role Description

We are looking for motivated, highly skilled, and creative individuals to solve the government’s most dynamic problems using cutting-edge technology. We value collaboration, innovation, and proactive service. Our environment supports professional growth through various learning opportunities.

Responsibilities and Skills

• Setup, monitor, train, troubleshoot, diagnose, and resolve issues with web conferencing tools such as Zoom.gov, Skype for Business, WebEx, Microsoft Teams, and Adobe Connect.
• Demonstrated ability to set up and disable Zoom.gov accounts and train over 100 users in all aspects of Zoom.gov and Skype for Business.
• Experience troubleshooting audio/video issues, links, and other technical problems with these platforms.
• Experience in setting up and monitoring WebEx meetings and Adobe Connect sessions, including user training and troubleshooting.
• Strong knowledge of Microsoft Teams, including setup, user training, troubleshooting, and resolution of issues.

Qualifications

• Undergraduate degree required.
• Certified trainer in web conferencing platforms (Zoom.gov, Adobe Connect, Skype for Business, WebEx).
• Ability to describe differences between basic and licensed accounts, including platform advantages and disadvantages.
• Must be a US Citizen and able to obtain a Public Trust security clearance.

Our Commitment

CGS strives to simplify and enhance government operations through innovative technology and dedicated personnel. We value honesty, professionalism, and quality work, and we offer comprehensive benefits including health, dental, vision, life insurance, 401k, flexible spending accounts, and paid time off.

Equal Opportunity Employment

We are an Equal Opportunity Employer. All applicants will be considered regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Join Us

Become part of meaningful government innovation. Explore additional opportunities on our Job Board or visit our website at https://www.cgsfederal.com. For inquiries, contact us at [e-mail].