Care Management Supervisor (4803)

ncgCARE; Supply (NC); On-site; USD 58,000 - 74,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

401k

Job summary

Carolina Outreach in Supply, NC, is seeking a Care Management Supervisor to lead a team of 8 care managers and drive high-quality, integrated care for behavioral health clients.

The role emphasizes supervision, performance coaching, and ensuring assessments and care plans meet standards while monitoring member engagement and outcomes. Salary from $57,918 to $74,372.

Qualifications

• Master’s degree in health, psychology, sociology, social work, or related field OR RN licensure.
• Three years of experience in care management, case management, or care coordination for the served population.

Responsibilities

• Oversee daily operations and performance of the Care Management team.
• Provide supervision, coaching, and guidance to Care Managers.
• Review assessments and care plans to ensure quality and accuracy.
• Monitor compliance, member engagement, and progress toward care goals.

Skills

Care management

Team supervision

Performance coaching

Compliance monitoring

Member engagement

Education

Master’s degree in health/behavioral sciences

RN licensure

Job description

Job Details: Job Location: Supply, NC 28462, Position Type: Full Time, Education Level: Master's Degree, Salary Range: $57,918.00 - $74,372.00 Salary/year, Travel Percentage: Business Travel, About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.

We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.

We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About The Role

The Care Management Supervisor supervises and provides oversight to a team of personnel supporting behavioral health members and/or members with I/DD that receive care management services from Carolina Outreach. As a Supervisor of Care Management, duties will include supporting and monitoring Care Management team performance, guiding and driving positive member outcomes, and ensuring the delivery of integrated whole-person care management.

The Supervising Care Manager will:

• Supervise administratively / clinically a team of 8 care managers;
• Be responsible for managing care managers’ performance and continually coach care managers on how to achieve their individual potential;
• Ensure that all assessments, and care plans completed by the care manager team meet program standards;
• Monitor and track compliance with HEDIS measures and 1915i services
• Deliver guidance and feedback on strategies for engaging members and working with stakeholders to support member's care plan goals;
• Monitor the level of member engagement with the care management team to ensure contract requirements are met.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a salaried basis, providing consistent earnings aligned with the responsibilities and expectations of the position.

Compensation: $57,918 - $74,372

Placement within the range is based on licensure level, education, and experience (QP through Licensed Clinician).

What You Can Expect

• Supervise and support a team of 8 Care Managers.
• Coach staff and provide ongoing feedback to improve performance.
• Ensure quality care plans, assessments, and compliance standards.
• Support member engagement, care coordination, and positive outcomes.

Responsibilities

• Oversee daily operations and performance of the Care Management team.
• Provide supervision, coaching, and guidance to Care Managers.
• Review assessments and care plans to ensure quality and accuracy.
• Monitor compliance, member engagement, and progress toward care goals.

Qualifications: Minimum Requirements:

• A master’s-level degree in a field related to health, psychology, sociology, social work, or another relevant human service; or
• Licensure as an RN.

Experience / Knowledge Requirements:

• A master’s-level, fully Licensed care manager, or licensure as an RN and must have three years of experience providing care management, case management, or care coordination to the population being served.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.