Community Support Team (CST) Professional Team Lead (4487)

Paycom - ATS; Fayetteville (NC); On-site; USD 58,000 - 78,000; Full time

Benefits offered by this job

Health plan

Dental plan

Vision plan

HSA/FSA

401k

Job summary

Carolina Outreach is seeking a full-time Community Support Team (CST) Professional Team Lead in Fayetteville, NC, to promote client-centered treatment plans and symptom stability. You will oversee therapy services and coordinate care with care teams to support independence in the community.

The role emphasizes person-centered planning, crisis response readiness, and collaboration with families and care partners, with a focus on equitable community-based supports.

Qualifications

• Master’s degree required in counseling, social work, psychology, or a related field.
• Provisional or full mental health license in NC (LCSW/A, LCMHC/A) required or in process.
• Minimum of one year experience with the population served.

Responsibilities

• Provide individual, family, and group therapy sessions.
• Maintain accurate and timely clinical documentation and progress notes.
• Develop person-centered plans to guide service delivery and monitor symptoms.

Skills

Counseling

Communication

Organization

Problem-solving

Education

Master's degree in counseling, social work, psychology, or related field

Job description

Job Details: Job Location: Fayetteville, NC 28301, Position Type: Full Time, Education Level: Master's Degree, Salary Range: $57,807.00 - $77,904.00, Travel Percentage: Local Travel, About Us

Since 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.

We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.

We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.

About the Role

We are seeking a full-time Community Support Team (CST) Professional Team Lead to join our team. In this role, you will provide essential expertise and consultation to promote a culture that respects and integrates each client’s preferences, values, and unique perspectives into their treatment plans. You will support clients in achieving symptom stability, improving their quality of life, and fostering independence within their communities.

Therapeutic and Clinical Services

• Conduct comprehensive initial assessments and reassessments to evaluate client needs and strengths.
• Provide individual and family therapy using evidence-based practices to support the mental health and well-being of clients.
• Develop and implement person-centered plans to guide service delivery.
• Monitor and manage symptoms through psycho-education and therapeutic interventions.
• Facilitate client referrals to higher levels of care, such as ACT services, when appropriate.

Case Management and Advocacy

• Assist clients in accessing and coordinating benefits, resources, and services in the community.
• Act as a liaison between clients, families, and community resources to ensure service continuity and effectiveness.
• Educate clients and families on available community resources, benefits, and service options.
• Provide ongoing support for rehabilitative and independent living skills development.

Community-Based Support

• Deliver services in off-site, community-based settings to foster client engagement and success.
• Respond to client crises promptly and effectively, providing support and guidance as needed.

Documentation and Compliance

• Maintain accurate, timely, and compliant documentation, including service notes, treatment plans, and progress reports.
• Monitor and evaluate the quality of services provided to ensure compliance with agency standards and client needs.

This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.

Compensation

This role is compensated on a variable rate model, designed to reward productivity while providing consistent earning opportunity through established referral volume.

Compensation: $57,807 - $77,904

Placement within the range is based on licensure level, education, and experience.

This is a variable rate non-exempt position with unlimited earning potential. Your effort drives your earnings, no limits.

What You Can Expect

• Flexible scheduling options
• Supportive clinical and operational leadership
• Opportunities to build your preferred clinical focus areas
• Streamlined onboarding and credentialing support

Responsibilities

• Provide individual, family, and/or group therapy sessions
• Maintain accurate and timely clinical documentation
• Collaborate with care teams as needed
• Maintain compliance with all clinical and regulatory standards
• Participate in supervision (if applicable based on licensure level)

Qualifications: Qualifications

• Education: Master’s Degree in Counseling, Social Work, Psychology, or a related field.
• Licensure: Provisional or Full Mental Health License in NC (LCSW/A, LCMHC/A).
• Experience: Minimum of one year working with the population served.
• Strong organizational, communication, and problem-solving skills.

Why Join Us

We are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.

Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.

• Consumer-driven health plan coverage provided by Anthem
• Wellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.
• Health Savings Account (HSA) or Flex Spending Account (FSA)
• Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.
• Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.
• An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.
• Generous paid time off
• 401k or Roth IRA Retirement Programs administered by Empower
• Financial planning and education services at no cost to you
• Voluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)
• Educational Assistance (your position, date of hire and years of service determine your eligibility)
• Licensure Residency Program for Full-time Clinical Staff
• Advancement and Career Development Opportunities

Legal Notice:

We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.