Care Management Professional - Extender

Carolina Outreach, LLC; Jacksonville (NC); On-site; USD 24,000 - 31,000; Full time

Benefits offered by this job

Health plan with Anthem Wellness

Health Savings/ Flexible Spending

Dental plan through Delta Dental

Vision plan through EyeMed

Paid time off

401(k) or Roth IRA

Educational assistance

Job summary

Carolina Outreach, LLC is seeking a Care Management Extender to support the Tailored Care Management team in delivering integrated behavioral and medical care. You will monitor members, assist with ISP development, and connect clients to housing, food, and community resources.

A strong emphasis on building trust with individuals with complex needs is essential. The role requires high organization, excellent time management, and the ability to manage a high volume of calls while maintaining

Qualifications

• Requires a high school diploma or equivalent;18+ years old.
• Lived experience with behavioral health condition and/or caregiver experience preferred; may include Medicaid navigation experience.
• Completion of NC DHHS Tailored Care Management training within specified timelines.

Responsibilities

• Conduct regular outreach to members by phone and in person to assess needs and monitor progress.
• Connect members to healthcare services, housing assistance, food resources, and community programs.
• Assist in developing and updating individualized care plans to support health goals.
• Coordinate communication among healthcare providers, members, and families to ensure continuity of care.

Skills

Outbound calls

Inbound calls

Assertive engagement

Rapport building

Time management

Organizational skills

Communication

Education

High school diploma or equivalent

Certified Peer Support Specialist

Job description

About UsSince 2003, we've been assisting children, families and adults across North Carolina with their behavioral health needs. Carolina Outreach is a group of highly trained behavioral health professionals dedicated to promoting the emotional and physical well-being of our community in a safe and respectful environment.We provide a comprehensive and integrative array of behavioral health services and supports for people of all ages with varying levels of need utilizing an equitable and inclusive approach.We focus on helping our clients tap into and develop their inherent strengths with the goal of supporting the highest quality of life possible for all we serve.About the RoleThe ideal candidate thrives in a fast paced, evolving climate while meeting the needs (Healthcare, Housing, Food Support) of some of the communities most vulnerable members. This role requires a candidate that is highly organized, excellent time management skills, and strong social boundaries. The candidate must be comfortable managing a high volume of outbound and inbound member calls on a daily basis . Must demonstrate strong assertive engagement skills, with the ability to effectively connect with hard-to-reach members and build rapport with individuals who have complex needs. Display experience working in a performance-driven environment with established weekly and monthly productivity standards, quality metrics, and performance expectations.The Care Management Extender is an integral part of the Tailored Care Management team approach to integrated care for behavioral health and medical care by supporting the members through collaborative efforts that improve member outcomes with activities such as linking members to medication management, coordinating physical and behavioral health care needs, educating members, building trust between members and their practitioners, supporting and connecting members to community recovery programs, and enhancing communication and continuity of care.Monitor members (in person and by telephone) for changes in clinical symptoms and treatment side effects or complications;Evaluate findings and assist members/families in developing an Individualized Service Plan (ISP) with appropriate goals;Support and closely coordinate whole-person health care with the member’s primary care provider and other treating health providers.Provide or facilitate resources internally or in the community for members/families, and make referrals and provide follow-up as appropriate (e.g., social services such as housing assistance, vocational rehabilitation, substance use treatment);Ensure all treating providers involved in the member’s care are up to date on the latest test results and information.This description outlines the general scope and level of work for this role. It is not intended to include every duty or responsibility that may be required of employees in this position.CompensationCompetitive hourly pay aligned with your role, experience, and contribution, with opportunities for growth over time.Compensation: $17.36 - $22.29Placement within the range is based on licensure level, education, and experience.What You Can ExpectWork in a fast-paced environment supporting members with healthcare, housing, food assistance, and other essential needs.Manage a high volume of inbound and outbound calls while building trust and engaging with members who have complex needs.Coordinate care by connecting members with healthcare providers, community resources, and support programs.Monitor member progress, assist with care planning, and help ensure communication between members, families, and treatment providers.ResponsibilitiesConduct regular outreach to members by phone and in person to assess needs, provide support, and monitor progress.Connect members and families to healthcare services, housing assistance, food resources, and community programs.Assist in developing and updating individualized care plans to support members' health and wellness goals.Coordinate communication among healthcare providers, members, and families to ensure continuity of care and follow-up on referrals.QualificationsA high school diploma or equivalent;Must be 18 years or older.Be a person with lived experience with a behavioral health condition and a Certified Peer Support SpecialistorA parent or guardian of an individual with a behavioral health condition and has at least two years of direct experience providing care for and navigating the Medicaid delivery system on behalf of that individualorHave two years of paid experience performing the types of functions described in the “Extender Functions” section, with at least one year of paid experience working directly with the Tailored Care Management eligible population.Upon hire, completion of general onboarding training;Within 60 days of hire, completion of NC DHHS identified training requirements for Tailored Care ManagementNo driving infractions in the last 5 yearsWhy Join UsWe are focused on creating a model where clinicians are supported, not overloaded. You’ll have the flexibility to shape your schedule, the support to maintain a steady caseload, and the opportunity to grow within a stable, mission-driven organization.Beyond the engaging work, you'll also benefit from our competitive benefits package to support you and your loved ones, provide work/life balance, and invest in your future. The list below is for informational purposes only.Consumer-driven health plan coverage provided by AnthemWellness: When you enroll in a medical plan, you get complete care support on your time through Sydney app (Anthem), with exclusive access to 24/7 access to licensed doctors, therapists, and psychiatrists.Health Savings Account (HSA) or Flex Spending Account (FSA)Two dental plan options available through Delta Dental, so you can choose the level of coverage that fits your needs and budget.Affordable vision plan available through EyeMed to keep your eyes healthy and your vision sharp.An optional Dependent Care Flexible Spending Account to reimburse yourself on a pre-tax basis for childcare.Generous paid time off401k or Roth IRA Retirement Programs administered by EmpowerFinancial planning and education services at no cost to youVoluntary supplemental benefits (Accident, Critical Illness, Short-Term Disability)Educational Assistance (your position, date of hire and years of service determine your eligibility)Licensure Residency Program for Full-time Clinical StaffAdvancement and Career Development OpportunitiesLegal Notice:We are an equal opportunity employer. Employment is at-will and contingent upon successful completion of background checks and credential verification. We participate in E-Verify to confirm employment eligibility in the United States. Reasonable accommodations are available upon request in accordance with the Americans with Disabilities Act (ADA). Must be authorized to work in the United States. Compensation varies based on licensure, experience, and caseload. ncgCARE and all partner affiliates maintain a drug-free workplace.#CO1