Care Management Coordinator: Case Coordination & Support

CVS Health; Austin (TX); Remote; USD 29,000 - 56,000; Full time

Benefits offered by this job

Medical, dental, vision coverage

Paid time off

Retirement savings options

Wellness programs

Job summary

CVS Health is seeking a Care Management Coordinator to support care management activities and coordinate comprehensive member care across the continuum. You will assess needs, develop and implement plans, and collaborate with clinical teams to improve health outcomes.

The role involves coaching members, documenting activities, and ensuring adherence to regulatory standards. Strong communication and organizational skills, plus the ability to travel locally, are valued in this full-time position.

Qualifications

• 2 years of related professional experience in care management or health services.
• Strong customer service orientation and problem solving.
• Excellent motivational interviewing skills and ability to build rapport telephonically.
• Excellent documentation and compliance with regulatory standards.
• Highly organized, self-driven with time-management.
• Willingness to travel to surrounding counties.

Responsibilities

• Assess member needs and coordinate care plans aligned with benefit programs.
• Identify high-risk factors and refer to clinical care management as needed.
• Engage members using motivational interviewing to support healthy lifestyle changes.
• Educate and empower members to participate in care decisions with providers.
• Coordinate care plan activities and monitor progress across care teams.
• Facilitate hand-offs during transitions of care and address barriers to goals.

Skills

Care management

Motivational interviewing

Coaching

Documentation

Time management

Customer service

Communication

Education

Bachelor’s degree in social work, psychology, or related field

Tools

Microsoft Office 365

EHR portal

Job description

CVS Health is seeking a Care Management Coordinator to support care management activities and coordinate comprehensive member care across the continuum. You will assess needs, develop and implement plans, and collaborate with clinical teams to improve health outcomes.

The role involves coaching members, documenting activities, and ensuring adherence to regulatory standards. Strong communication and organizational skills, plus the ability to travel locally, are valued in this full-time position.