Care Management Assistant - On-Site Support & Admin

Western Connecticut Area Agency on Aging; Waterbury (CT); On-site; USD 35,000 - 36,000; Full time

Job summary

Western Connecticut Area Agency on Aging is seeking a Care Manager Assistant for a full-time 35-hour workweek in-office to support the CT Home Care Program (CHCP). The role involves interacting with clients, processing charts, answering inquiries, and coordinating with care managers.

The position requires on-site work, computer skills (including Excel), a BA/BS-preferred background with at least two years of service delivery experience, and driving travel; Spanish-speaking is strongly preferred.

Qualifications

• BA/BS degree preferred, with at least two years of demonstrated experience in a service-delivery environment.
• Familiarity with computers required, including Excel; ability to carry a laptop.
• Willingness to work full-time on-site from the office with potential field work.
• Valid driver’s license and ability to travel.
• Spanish speaking strongly preferred.

Responsibilities

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP with confidentiality.
• Greet visitors and provide on-site assistance and guidance.
• Scan provider reports and digitize relevant case documentation.
• Process incoming mail, sort, scan and file into client records.
• Participate in development of reports and coordination meetings.
• Work with Care Managers to ensure complete files and communications.
• Assist with eligibility documents in-office, in the field, or electronically.
• Provide crisis management support and mandated reporting as directed.
• Act as an administrative liaison with field offices and personnel.

Skills

Computer literacy

Spanish language

Education

BA/BS degree preferred

Tools

Excel

Job description

Western Connecticut Area Agency on Aging is seeking a Care Manager Assistant for a full-time 35-hour workweek in-office to support the CT Home Care Program (CHCP). The role involves interacting with clients, processing charts, answering inquiries, and coordinating with care managers.

The position requires on-site work, computer skills (including Excel), a BA/BS-preferred background with at least two years of service delivery experience, and driving travel; Spanish-speaking is strongly preferred.