Benefits Specialist

Western Connecticut Area Agency on Aging; Waterbury (CT); On-site; USD 35,000 - 36,000; Full time

Job summary

Western Connecticut Area Agency on Aging is seeking a Care Manager Assistant for a full-time 35-hour workweek in-office to support the CT Home Care Program (CHCP). The role involves interacting with clients, processing charts, answering inquiries, and coordinating with care managers.

The position requires on-site work, computer skills (including Excel), a BA/BS-preferred background with at least two years of service delivery experience, and driving travel; Spanish-speaking is strongly preferred.

Qualifications

• BA/BS degree preferred, with at least two years of demonstrated experience in a service-delivery environment.
• Familiarity with computers required, including Excel; ability to carry a laptop.
• Willingness to work full-time on-site from the office with potential field work.
• Valid driver’s license and ability to travel.
• Spanish speaking strongly preferred.

Responsibilities

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP with confidentiality.
• Greet visitors and provide on-site assistance and guidance.
• Scan provider reports and digitize relevant case documentation.
• Process incoming mail, sort, scan and file into client records.
• Participate in development of reports and coordination meetings.
• Work with Care Managers to ensure complete files and communications.
• Assist with eligibility documents in-office, in the field, or electronically.
• Provide crisis management support and mandated reporting as directed.
• Act as an administrative liaison with field offices and personnel.

Skills

Computer literacy

Spanish language

Education

BA/BS degree preferred

Tools

Excel

Job description

General Statement Of Duties

The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
• Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
• Scan provider reports or any relevant case documentation that needs to be digitized.
• Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
• May participate in development of reports, monitoring of services and setting up meetings.
• Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
• May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
• May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
• Acts as an administrative liaison with field offices and personnel.

CHCP Care Manager Assistant

The Care Manager Assistant is a full-time 35hr/wk in-office position that is supportive of the entire CT Home Care Program (CHCP) unit and based on related responsibilities. Care Manger Assistant’s (CMA’s) may need to interact directly with clients upon direction in-office and in the field to:

• Creates, updates and produces clients’ charts.
• Responds to phone and/or email inquiries concerning the CHCP within confidentiality guidelines.
• Greet any visitors that come into the office, whether they be clients, family or providers, to help with onsite assistance and guidance for support.
• Scan provider reports or any relevant case documentation that needs to be digitized.
• Process incoming USPS mail for urgency, sort, scan and file the document in the client record.
• May participate in development of reports, monitoring of services and setting up meetings.
• Works with Care Managers to ensure files are complete including all communication documents relevant to their care/environment.
• May work directly with clients under the supervision of Care Managers in completion of eligibility documents in-office, in the field or electronically as needed.
• May provide support in crisis management, assist with mandated reporting, referring direct care services and monthly monitoring contacts as directed by Care managers or supervisors.
• Acts as an administrative liaison with field offices and personnel.

Salary Range: $34,500-36,000

Requirements

Qualifications

BA/BS degree preferred (not required), with at least two years of demonstrated experience in a work environment that includes service delivery. Familiarity with computers required, including Excel program, as well as capacity to carry a laptop. Candidates must be willing to work full time on site from the office with the potential need to work in the field. Car and valid driver’s license required; travel is required. Spanish speaking strongly preferred.