Case Manager Assistant I

Sarasota Memorial Health Care System; Venice, Northern (FL, KY); On-site; USD 38,000 - 52,000; Full time

Job summary

Sarasota Memorial Health Care System is seeking an Integrated Case Management support role to help Case Managers process services, communicate with patients and families, and document care. You will ensure Medicare rights and payer notices are understood and address post-acute transitions to maintain hospital throughput.

The position emphasizes regulatory compliance, accurate medical record documentation, and collaboration with hospital staff to sustain patient satisfaction and quality of

Qualifications

• Two years of customer service experience in a healthcare or related setting.
• High School Diploma, GED, or equivalent; Associate's degree preferred.

Responsibilities

• Support Case Managers to ensure case management services and documentation are processed.
• Serve as liaison for patients, families, and hospital staff to improve satisfaction and care.
• Explain Medicare rules and discharge/post-acute processes to beneficiaries.
• Assist with timely transition of patients to post-acute services to optimize throughput.
• Ensure compliance with regulatory requirements and payer communications.

Skills

Customer service

Communication

Documentation

EMR systems

Education

High School Diploma or GED

Associate's degree (preferred)

Tools

Case management software

EMR/CM software

Job description

Department

Integrated Case Management

Job Summary

Responsible for providing support to Case Managers to ensure case management services, communications, and appropriate documentation is consistently processed, while serving as a liaison for patients, family of patients, and hospital staff to ensure patient satisfaction, experience, and quality of services are delivered. Responsible for ensuring compliance with regulatory requirements including identification and timely notification of Medicare patient rights, payer correspondence including coverage notices and denial/appeal rights. Requires the ability to provide an in-depth explanation of Medicare rules and regulations as it relates to patient status, discharge processes, and post-acute services to Medicare beneficiaries. Assists with providing technical and clerical support, to the case managers to timely transition patients to post-acute services in support of efficient patient throughput and hospital capacity.

Required Qualifications

• Require a minimum of two (2) years customer service experience in a healthcare or related setting.
• Require a High School Diploma, GED Equivalent, or Certificate; Associate's degree in related field preferred.

Preferred Qualifications

• Prefer knowledge of computer systems.
• Prefer previous healthcare experience with discharge planning activities.
• Prefer demonstrated ability to accurately document in the medical records and various case management systems/software.
• Prefer effective oral and written communication skills.
• Prefer demonstrated ability in establishing and maintaining effective working relationships.
• Prefer demonstrated initiative and self-direction.
• Prefer demonstrated computer, keyboard and data input skills.
• Prefer demonstrated knowledge of Windows software preferred.

Employment Screening Requirements

As part of Sarasota Memorial Health Care System’s commitment to keeping people safe, all individuals providing care to vulnerable populations are required to undergo background screening through The Florida Care Provider Background Screening Clearinghouse. https://info.flclearinghouse.com/